Jobs with Lifetouch
(Found 341 Jobs)
Customer Service Representative
Lifetouch
Lifetouch has an exciting opportunity for a Customer Service Representative to join our team!Lifetouch National School Studios Inc., part of the Shutterfly family of companies, is an industry-leader w...
Sep 18, 2024
Hayward, CA
School Photographer
Lifetouch
Lifetouch School Photography captures smiling faces from kindergarten through high school graduation. Our photographers provide schools and families with high-quality images and a memorable Picture Da...
Sep 17, 2024
South Bend, IN
School Photographer
Lifetouch
Lifetouch School Photography captures smiling faces from kindergarten through high school graduation. Our photographers provide schools and families with high-quality images and a memorable Picture Da...
Sep 17, 2024
Lafayette, LA
Production Specialist - School
Lifetouch
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in self-expression. Built on the tradition of "Picture Day," Lifetouch has captured the unique personali...
Sep 17, 2024
Ontario, CA
Photography Manager
Lifetouch
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique perso...
Sep 17, 2024
Arlington, TX
Lifetouch has an exciting opportunity for a Customer Service Representative to join our team!Lifetouch National School Studios Inc., part of the Shutterfly family of companies, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.POSITION SUMMARY:Acts as the first point of contact for customers and ensures efficient and effective customer service is delivered.What You'll Do Here:
- Acts as the first point of contact for customers by answering the telephone or greeting visitors/customers
- Provides general customer support, which includes answering all incoming customer calls regarding order status, order process, package and price clarification, special services, retakes, reorders, refunds, and telephone orders.
- Routes calls or directs visitors/customers to appropriate area employees or escalates customer inquiries to Assistant Studio Manager.
- Always represents Lifetouch in a professional manner,while adhering to all Company and area policies.
- Displays confidence and professionalism, even during times of stress and in difficult situations.
- Must be at least 18 years old
- High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred.
- 1-2 years of customer service experience.
- Basic computer skills, including word processing and spreadsheet software.
- Superior phone and customer service skills/etiquette.
- Excellent verbal, written, listening and interpersonal skills.
- Strong problem solving and organizational skills.
- Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.