Full Job Description
Lifetouch has an exciting opportunity for a Customer Service Representative to join our team!Lifetouch National School Studios Inc., part of the Shutterfly family of companies, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.POSITION SUMMARY:Acts as the first point of contact for customers and ensures efficient and effective customer service is delivered.What You'll Do Here:
- Acts as the first point of contact for customers by answering the telephone or greeting visitors/customers
- Provides general customer support, which includes answering all incoming customer calls regarding order status, order process, package and price clarification, special services, retakes, reorders, refunds, and telephone orders.
- Routes calls or directs visitors/customers to appropriate area employees or escalates customer inquiries to Assistant Studio Manager.
- Always represents Lifetouch in a professional manner,while adhering to all Company and area policies.
- Displays confidence and professionalism, even during times of stress and in difficult situations.
- Must be at least 18 years old
- High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred.
- 1-2 years of customer service experience.
- Basic computer skills, including word processing and spreadsheet software.
- Superior phone and customer service skills/etiquette.
- Excellent verbal, written, listening and interpersonal skills.
- Strong problem solving and organizational skills.
- Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
Job Information
Job Category:
Arts and Design
Spotlight
Employer
Related jobs
Systems Analyst
Southeastern Louisiana University
Systems Analyst
Southeastern Louisiana University's Department of Assistant Vice President of Administrative and Finance Systems invites applications for the position of Systems Analyst. This position...
Sep 20, 2024
Hammond, LA
Public Safety Dispatcher
San Ramon Valley Fire Protection District
San Ramon Valley Fire Protection District
Public Safety Dispatcher
$127,869.60 - $164,467.20 Annually
The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite q...
Sep 20, 2024
San Ramon, CA
Executive Director of Major and Planned Gifts
St. Lawrence University
Reporting to the Assistant Vice President for University Advancement/Chief Philanthropy Officer, the Executive Director of Major and Planned Gifts is responsible for the overall management and executi...
Sep 20, 2024
Canton, NY