Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
It's an exciting time in People Services & Operations as we build our Content Operations team to deliver scalable self-service solutions for our global workforce!About the Role
We are seeking a Digital Content Operations Lead with a focus on content governance to join our team. This role is crucial in creating and managing valuable and relevant content for our global organization. You will play a key role in building digital governance, engaging with our target audience, and driving self-service adoption and engagement. Your efforts will ensure consistent and high-quality content delivery, fostering Workmate loyalty and trust, and ultimately contributing to the organization's scale, self-service targets, online visibility, and business growth.
Basic Qualifications:
proven experience in content curation, authoring and management.
Knowledge of Human Resources practices with experience translating HR concepts into consumable knowledge articles.
Experienced leading in a global, multi-language environment.
Proven ability to distill program concepts into relevant, audience-focused contextual formats.
Experienced leading global HR digital content across multiple, complimentary delivery platforms.
LumApps, Adobe Experience Manager (AEM), or similar content management experience preferred.
Develop and lead all aspects of content governance strategy and model aligned with business objectives. Including implementation and management of a multi-platform governance model to maintain content quality and consistency.
Execute content governance to drive traffic, engagement, trust, and employee adoption of self-service first behavior.
Manage the editorial and audit calendar to ensure all deadlines are met.
Generate and consult key stakeholders in delivering engaging content for various audiences, personas and digital optimization
Manage relationships with cross-functional content partner organizations to ensure alignment and consistency to governance model and standards.
Ensure consistency of brand voice, style, and tone across all content.
About You
Strong project management skills to design and implement content communications governance model.
Other qualifications
Prior experience in a similar role with a focus on content governance and leading digital experiences in a global HR service delivery organization
Creative digital and content technology professional with a strong background in content optimization in multi-platform environment
Ability to develop engaging content for a wide range of audiences.
Creative problem solver with attention to detail.
Highly organized with the ability to deliver within agreed timelines.
Excellent written and verbal communication skills.
Experience with ServiceNow, Workday, Jira, or other case management platform.
Advanced experience with LumApps, Adobe Experience Manager (AEM), or similar content management platforms.
IBM Watson/Watsonx Ai or similar enterprise Ai platform experience.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
