Requisition ID: 204436
Posting Locations: Charlotte
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Our Secret Ingredient is our Teammates.
We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The Manager CCH Customer Operations is responsible for identifying, implementing, articulating, and assessing business operations processes aligned to our customer engagement strategy. This position is responsible for leading our operational strategies, driving progress as a support function and evolving a best-in-class sales and support center. This role will collaborate with various internal teammates, external customers and cross-functional business partners, working closely with the Operations Senior Leadership to achieve myCoke, ServiceNow and targeted service metrics to drive overall customer satisfaction and effectiveness.
Duties & Responsibilities
• 2 years minimum leadership experience with a successful track record of driving performance and processes
• Strong experience in coaching, teaching, training, and developing leaders.
• Ability to deliver against complex, competing priorities with time-sensitive and critical deadlines.
• Transparent communication when making critical decisions that impact employees, contact center, customers, and business partners.
• Ability to effectively lead/facilitate meetings with teammates, senior leaders, business partners, and vendors, as well as communicate to audiences of varying skillsets.
• Goal-oriented, with a mindset for continuous improvement
Knowledge, Skills, & Abilities
- 2 years minimum leadership experience with a successful track record of driving performance and process result.
- Strong experience or potential to coach, teach, train, and develop leaders.
- Ability to deliver against complex, competing priorities with time-sensitive and critical deadlines.
- Transparent communication when making critical decisions that impact employees, contact center, customers, and business partners.
- Ability to effectively lead/facilitate meetings with teammates, senior leaders, business partners, and vendors, as well as communicate to audiences of varying skillsets.
- Goal-oriented, with a mindset for continuous improvement
- Laser-focused on myCoke and digital strategy
Minimum Qualifications
• High School Diploma or GED
• Knowledge acquired through 3 to up to 5 years of work experience.
Preferred Qualifications
• Business/Business Management, Communications
Work Environment
Office Environment
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As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
