At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary
Coordinate and participate in a variety of dumentation.Return medical records. Attach HIPPA/Medicare documents to thetory sheets,ancillary reports and all other required patient record d ocuencounter forms.Check-in patient upon arrival in the practice. Ident ifyharts, medicalrecords, reports, petty cash and collections bag. File histies associated withdaily clinic preparation process, patient identif ication, patient checkin/out, charge posting, cash management and patien t appointmentscheduling. Position also involves customer service, messag edistribution, ancillary scheduling and preparation and referralsmanagem ent.
Work Performed
Prepare for clinic visits by rev iewingnext day patients andcompleting next day preparation activities. E nterpre-visit orders andprepare new patient charts. Pick upX-rays, offic e ccorrect patientinformation in Maestro Care. Verify patient demographi cdata. EditMaestro Care as needed. Accurately identify the appropriate accountfor patient visit. Present and educate patients on required forms andobtain signature as required by policy and procedure. Completes allMa estro Care check-in files and manage all appropriate alerts. Collectand post co-payments and balances on accounts due. Imprint all patientspecif icchart documents and requisition/transmittal documents. Copy,file and d istribute insurance cards as indicated by procedure.Coordinate all labs/ procedures as requested. Maintain private physicianoffice charts.Prepare encounter forms. Investigate and account for missing encounterforms. Aud itencounter forms for completeness and accuracy beforebatching. Batches encounter forms or charge posting in Maestro Care.Schedule tests and pro cedures. Complete and distributeancillary service requisitions.Explainbi lling to patientsaccording to PRMO credit and collection policies. Deter mine the amountof cash to be collected based on insurance plan.Check-out patients. Make return appointments by scheduling patients into thecorrec tappointment type, entering the primary care physician orreferring physi er messages to physicians, nurses andothers. Report obtained medical inf cian and scheduling tests and procedures.Answer telephone, take anddeliv ormation from patients andreferringphysicians accurately, completely and timely. Disseminate messagesaccording to practice communication standar ds
Knowledge, Skills and Abilities
Strong verbal and written communication. Basic PC and data entryskills. Knowledge of medi cal terminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provide oral andwritten instructions, interact tac tfully with customers and establishand maintain effective relationshipsw ith others. Must be able to applyspecific departmental policies rulesand regulations relating toverifying patient information, collecting paymen ts and maintainingrecords and forms.
Level Characteristics
N/A
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
