Jobs in Plano, TX
(Found 2,634 Jobs)
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Capital One
Plano 6 (31066), United States of America, Plano, TexasSenior Financial AnalystAs a Senior Financial Analyst in the Financial Services division, you will work for a forward leaning organization that i...
Sep 29, 2024
Plano, TX
Baylor Scott & White Health
Contact Center Specialist
Baylor Scott & White Health
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or se...
Oct 27, 2024
Mesquite, TX
Baylor Scott & White Health
Contact Center Specialist
Baylor Scott & White Health
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or se...
Oct 27, 2024
Garland, TX
Baylor Scott & White Health
Polysomnography Technologist
Baylor Scott & White Health
Location- Lake Pointe-Rowlett, TX FT Day Polysomnography Technologist 1 JOB SUMMARY The Polysomnography Technologist 1, under the direction of the Manager, monitors a patient's sleep for the diagnosti...
Oct 26, 2024
Rockwall, TX
Baylor Scott & White Health
Patient Care Tech
Baylor Scott & White Health
Location: Plano Unit: Float Pool Unit Shift: PRN Nights JOB SUMMARY The Patient Care Technician performs various patient care duties for the department under the direct supervision of a licensed nurse...
Oct 26, 2024
Plano, TX
Baylor Scott & White Health
Polysomnography Technologist
Baylor Scott & White Health
Location- Lake Pointe-Rowlett, TX FT Day Polysomnography Technologist 1 JOB SUMMARY The Polysomnography Technologist 1, under the direction of the Manager, monitors a patient's sleep for the diagnosti...
Oct 26, 2024
Mesquite, TX
Contact Center Specialist
Mesquite, TX
Oct 27, 2024

JOB SUMMARY

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage.
  • Works collaboratively with providers, clinical staff, and other departments to ensure patients? needs are met.
  • Accountable for calming upset customers by providing a composed and professional demeanor.
  • Identifies and escalates priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
  • May be required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage.
  • Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.

KEY SUCCESS FACTORS

  • Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job.
  • Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
  • Excellent data entry, numeric, data entry, and computer navigational skills.
  • Knowledge of the patient portal is preferred.
  • Knowledge of customer service values and practices is preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience
PDN-9d57b62c-cb0a-4e61-9692-4ec5c1bb3006
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Contact Center Specialist
Baylor Scott & White Health
Mesquite, TX
Oct 27, 2024
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