Yamaha has an excellent opportunity for a Protection Products Representative to join our Finance team in Cypress, CA. The Protection Products Representative will provide assistance with Protection Products issues for Yamaha customers, Yamaha Dealerships and various Yamaha departments.   

What you’ll be doing:

Communicate and assist Yamaha customers and dealers with Protection Products related issues via phone and written correspondence.

• Act as an arbitrator and resolve any complaints regarding Protection Products.
• Handle the administration of all Protection Products related Sales promotions.
• Assist with the daily administration of Protection Products contracts for registration and cancellation of contracts.
• Maintain the filing of Florida contracts.  Document all customer and dealer contacts in Yamaha computer system.
• Assist with the selling Protection Products contracts direct to customers via incoming Protection Products Direct phone line.  Assist with the ongoing Direct mail to customers to promote Protection Products.
• Work closely with the Yamaha Warranty and Customer relations Departments.
• Any and all other duties as assigned.

What you’ll need to be successful:

• High School diploma required. College degree is a plus.
• Proficiency in MS Office (i.e., Word, Excel, Outlook, etc.).
• Strong oral and written communication skills.
• Demonstrated background in Customer Service.
• Previous experience with heavy phone coverage.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace.  If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What’s in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Pay:

$43,890 to $72,420

Yamaha intends to offer the selected candidate base pay dependent on job-related experience. Base pay is part of Yamaha’s Total Reward program, our Talent Acquisition Team will share more details as candidates progress.

Reports to: Department Manager 

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law.  We celebrate diversity and are committed to creating an inclusive environment for all employees.