Jobs with Optima Medical Center
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Client Scheduler
Optima Medical Center
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and...
Nov 20, 2024
Chicago, IL
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues effectively. You will play a crucial role in maintaining customer satisfaction and loyalty by providing timely, accurate, and professional support.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide detailed product information, answer questions, and assist customers in navigating our services.
2. **Issue Resolution:**
- Identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
- Escalate complex issues to the appropriate department while ensuring timely follow-up.
3. **Documentation:**
- Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Prepare and submit reports as required to track service performance and customer feedback.
4. **Product Knowledge:**
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Participate in ongoing training sessions and team meetings to improve service skills.
5. **Customer Engagement:**
- Build and maintain strong relationships with customers, ensuring a positive experience.
- Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement.
6. **Team Collaboration:**
- Collaborate with team members and other departments to enhance service delivery.
- Share insights and suggestions for process improvements based on customer interactions.
**Qualifications:**
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work varied hours, including evenings and weekends if required.
**Skills:**
- Empathy and patience in dealing with customer concerns.
- Active listening skills to fully understand customer needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
**Benefits:**
- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues effectively. You will play a crucial role in maintaining customer satisfaction and loyalty by providing timely, accurate, and professional support.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide detailed product information, answer questions, and assist customers in navigating our services.
2. **Issue Resolution:**
- Identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
- Escalate complex issues to the appropriate department while ensuring timely follow-up.
3. **Documentation:**
- Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Prepare and submit reports as required to track service performance and customer feedback.
4. **Product Knowledge:**
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Participate in ongoing training sessions and team meetings to improve service skills.
5. **Customer Engagement:**
- Build and maintain strong relationships with customers, ensuring a positive experience.
- Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement.
6. **Team Collaboration:**
- Collaborate with team members and other departments to enhance service delivery.
- Share insights and suggestions for process improvements based on customer interactions.
**Qualifications:**
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work varied hours, including evenings and weekends if required.
**Skills:**
- Empathy and patience in dealing with customer concerns.
- Active listening skills to fully understand customer needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
**Benefits:**
- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide detailed product information, answer questions, and assist customers in navigating our services.
2. **Issue Resolution:**
- Identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
- Escalate complex issues to the appropriate department while ensuring timely follow-up.
3. **Documentation:**
- Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Prepare and submit reports as required to track service performance and customer feedback.
4. **Product Knowledge:**
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Participate in ongoing training sessions and team meetings to improve service skills.
5. **Customer Engagement:**
- Build and maintain strong relationships with customers, ensuring a positive experience.
- Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement.
6. **Team Collaboration:**
- Collaborate with team members and other departments to enhance service delivery.
- Share insights and suggestions for process improvements based on customer interactions.
**Qualifications:**
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work varied hours, including evenings and weekends if required.
**Skills:**
- Empathy and patience in dealing with customer concerns.
- Active listening skills to fully understand customer needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
**Benefits:**
- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues effectively. You will play a crucial role in maintaining customer satisfaction and loyalty by providing timely, accurate, and professional support.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide detailed product information, answer questions, and assist customers in navigating our services.
2. **Issue Resolution:**
- Identify and troubleshoot customer issues, working to resolve them efficiently and effectively.
- Escalate complex issues to the appropriate department while ensuring timely follow-up.
3. **Documentation:**
- Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Prepare and submit reports as required to track service performance and customer feedback.
4. **Product Knowledge:**
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed support.
- Participate in ongoing training sessions and team meetings to improve service skills.
5. **Customer Engagement:**
- Build and maintain strong relationships with customers, ensuring a positive experience.
- Proactively follow up with customers to ensure their needs are met and gather feedback for service improvement.
6. **Team Collaboration:**
- Collaborate with team members and other departments to enhance service delivery.
- Share insights and suggestions for process improvements based on customer interactions.
**Qualifications:**
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Flexibility to work varied hours, including evenings and weekends if required.
**Skills:**
- Empathy and patience in dealing with customer concerns.
- Active listening skills to fully understand customer needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
**Benefits:**
- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.
