Job Description

Location : Austin-Texas

Job Summary –

Seasoned Site Reliability Engineer (SRE) with 5+ years of experience in supporting complex, large-scale distributed systems. Highly skilled in managing production failures, conducting root cause analysis, and driving effective remediation. Strong communicator with expertise in ing, monitoring, and release management, complemented by automation proficiency and a keen ability to learn quickly.

This role involves providing 24/7 support as part of the SRE team, ensuring the reliability and performance of mission-critical Java, .NET, and Batch applications deployed across GCP, PCF, and on-premise environments.

Years of experience needed –

Candidate experience – 5+ Years

Technical Skills:

 Expertise in understanding large scale production systems and technologies, for example load balancing, monitoring, distributed systems, microservices, and configuration management.

 Should have solid hands-on experience in troubleshooting and fixing application failures, application Performance degradation, Code issues, cloud platform issues, Batch Failures, Infra failures, DB failures, Network failures.

 Hands-on experience in performing Production deployments using CI/CD and exposure to deployment strategies.

 Experience in troubleshooting of Linux/Unix.

 Monitor the application/Services/batch availability.

 Act quickly on the application s(Performance, Availability) and Batch Job failures

 Perform the required analysis (Code/Log) and escalate to the Engineering team as required.

 Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure Service Restoration in the least time possible.

 Effectively handle the Incident, Problem, Release and Change management.

 Own and deliver the user stories assigned as part of the sprint.

o The user stories range from application code Debugging, Issue analysis, Code fix, Knowledge base creation, documentation of SOP’s, Production Deployments, Pre & Post Patching/Maintenance activities, Service Requests.

o Build monitoring solutions using APM tools like Splunk, Appdynamics, Thousand Eyes, ITRS, AppMetrics, MoogSoft, Kafka etc.

o Automate of day-day operational tasks.

o Be part of the Exit reviews to ensure the best practices are followed to have the right code deployed to Production systems

o Provide feedback/recommend improvements to the system which would enable highly stable systems.

 Strong understanding of Networking Concepts (TCP/IP, SSL/TLS, IPSec, VPN etc), Firewall and Load Balancers.

 Experience in Scripting – Shell/Powershell/Python

 Strong Experience in working with any Cloud-based infrastructure (PCF, GCP, AWS, Azure Cloud or others)

Certifications Needed:

As per industry standards

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills

PRIMARY COMPETENCY : Production Support PRIMARY SKILL : Production Support PRIMARY SKILL PERCENTAGE : 51 SECONDARY COMPETENCY : Tools SECONDARY SKILL : Splunk SECONDARY SKILL PERCENTAGE : 25 TERTIARY COMPETENCY : Unix TERTIARY SKILL : Shell Scripting language TERTIARY SKILL PERCENTAGE : 24