Innova Solutions is immediately hiring for an Customer Care Associate

Position type: Fulltime/Contract

Location: Westborough, MA 01581(Hybrid)

Duration: 03 Months(With Possible Extension)

Payrate:$25/hr

Fully Onsite Role

As a Customer Care Associate you will:

• Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
• Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.
• Provides product knowledge and technical assistance as necessary.
• Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Enters information a computerized database. Communicates any problems or issues to management.
• To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
• Responds to customer verbal and/or written inquiries. Records details about customer inquiries. 
• Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.

Thank you!

Naveen Kumar

Associate - Recruitment

vanka.naveen@innovasolutions.com

(+1) 678-648-7382