Improve business and family comfort, protection and productivity
As
a Senior System Advisor here at Honeywell, you will play a critical role in
providing expert guidance and support in system design and implementation. You
will work closely with our clients to understand their needs and develop
innovative solutions that meet their requirements. With your extensive
knowledge and experience in system architecture, you will contribute to the
success of our projects and drive customer satisfaction.
You will report directly to our Manager-LenelS2 Managed Services, and you'll work out
of our Pittsford, NY location on a hybrid/remote work schedule. Other locations in the continental United States may be considered.
In this role, you will impact the efficiency and effectiveness of our systems,
ensuring seamless integration and optimal performance for our clients.
The annual base salary range for this position is $80,000 - $100,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Key Responsibilities
- A candidate for this position will be responsible for technical advisement, system health evaluation, system maintenance, and advanced system configurations to assist our OnGuard customers.
- Tasks vary depending on customer requirements, and are including but not limited to:
- Acting a primary point of contact for customers and as their voice within LenelS2
- Subject matter expert for OnGuard related projects
- Hosting technical advisement calls and ownership of call agenda
- Provide software and database expertise to customer and VAR project resources
- Provide reporting on system health and set action items for improvements
- Troubleshooting OnGuard security system issues
- System design review
- Evaluation of business procedures in regards to "best practices"
- Software database advisement
- Develop and implement OnGuard system maintenance strategies
- You will also be responsible for maintaining and strengthening cross-functional relationships with key internal customers including Technical Support, Engineering, Sales, and Product Management on behalf of the customer.
WE VALUE
- Strong technical and customer service skills
- Mental attitude that anything is possible
- A self-driven individual
- Success managing multiple projects at once
- Ability to develop strong, long-term customer relationships
- Excellent presentation skills including the ability to communicate with all organizational levels
- 5+ Years of Software Development/Scripting work experience
- Windows Server support knowledge or certifications
- Experience with Crystal Reports
- Network planning and design knowledge or certifications
- Server Virtualization
- Experience developing test plans and procedures
- Cloud based server and SQL infrastructure (Azure and AWS)
- SQL / Oracle knowledge or certifications
- Ability to adapt quickly to newly supported technologies
- Bachelor's degree with 3 years of relevant work experience
OR - 2-year college degree / equivalent combination of documented experience and skills or Technical Certification, with 5 or more years of security industry experience
Additional Information
- JOB ID: HRD238628
- Category: Customer Experience
- Location: 1212 Pittsford-Victor Road,Pittsford,New York,14534,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
