Responsibilities / Tasks
Join our team as a Field Service Technician, where you will play a pivotal role in delivering exceptional after-sales service and support. You will be responsible for both planned and unplanned service activities, ensuring that our customers receive top-notch service and fostering strong relationships throughout the lifecycle of GEA Equipment, Solutions, and Services.
Tasks/Duties:
- Maintenance and Installations: Carry out planned/unplanned maintenance tasks and execute installations.
- Deliver High-Quality Service: Perform service tasks with professionalism, maintaining clear communication with customers, establishing trust and an ongoing positive relationship.
- Identify and Report Opportunities: Proactively identify and communicate service opportunities.
- Represent the Organization: Act as the "face" of the company, building and maintaining strong client relationships.
- Troubleshoot and Repair: Diagnose and repair GEA and other manufacturers' equipment efficiently.
- Support Service Projects: Provide technical expertise and assistance in service projects.
- Site Visits and Audits: Monitor equipment performance through site visits and audits.
- Coordinate and Document: Liaise with other departments, prepare estimates, and maintain detailed service records.
- Adhere to Safety Standards: Follow all GEA Group and customers' HSE standards and regulations.
Your Profile / Qualifications
- Completion of High School and Certificate/Diploma in a relevant technical field (preferred), with a minimum of 5 years of industry experience
- Proficiency in reading and understanding schematics and diagrams.
- Competencies in mechanical and PLC/HMI troubleshooting.
- Strong skills in problem-solving, customer service, record keeping and quality management.
- Knowledge of Health and Safety regulations, along with excellent planning, professionalism, and teamwork abilities. Join us to ensure a seamless customer experience with GEA Equipment, Solutions, and Service.
GEA offers competitive pay and great benefits.
- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Did we spark your interest?
Then please click apply above to access our guided application process.
