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The Registrar Staff Assistant plays a vital role in supporting the daily operations of the Registrar’s Office, providing essential services to students, faculty, and staff. This position serves as a first point of contact for inquiries, assisting with phone calls and student walk-ins while ensuring seamless coordination between the Registrar’s Office and the Academic Advising Center. Responsibilities include processing transcript and diploma requests, managing enrollment and degree verification inquiries, and assisting with student registration and records maintenance. The Registrar Staff Assistant also supports various administrative tasks, including course withdrawals, major and minor updates, and special projects. Accuracy, efficiency, and a strong commitment to student service are essential to success in this role.

This is a time-limited position that cannot extend past 36 months.

ESSENTIAL JOB DUTIES

• Provide front-line support by answering phones, assisting student walk-ins, and directing them to appropriate resources in the Registrar’s Office or Academic Advising Center.

• Assist the Registrar Services Coordinator with managing the main office email inbox as assigned, including responding to inquiries related to enrollment, degree verifications, and transfer college reports, as well as processing data entry for student Intent to Graduate submissions.

• Process transcript and diploma orders through Parchment, ensuring timely and accurate delivery.

• Manage the registration process for all contract courses, including directed studies, Performing Arts production projects and practica, and Thesis registration.

• Process verification requests from the National Student Clearinghouse that require manual research.

• Receive and process requests for supplemental classroom reservations.

• Facilitate course withdrawals by reviewing and processing student requests according to institutional policies.

• Assist the Advising Services Coordinator with student major and minor requests, guiding students through the major change approval process and updating our student information system.

• Maintain confidentiality and accuracy in handling student records in compliance with institutional and FERPA regulations.

• Complete special projects and administrative duties as assigned, which may include assistance with degree clearance, course schedule data entry, and administrative student registration for special programs.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform the job.

• Associate's Degree required, Bachelor's Degree preferred

• 1-2 years of experience in higher education administration required

KNOWLEDGE, SKILLS, AND ABILITIES – This may be representative but not all-inclusive of the knowledge, skills, and abilities commonly associated with the job.

• Must be computer literate with proficiency and working knowledge of Microsoft Word/Google Docs and Excel/Google Sheets.

• Experience working with a student information system or similar database system.

• Experience working with students directly in a customer service capacity.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position is generally sedentary in nature; movement throughout the area is required from time to time.

• The ability to have continuous oral and written communication with prospective students and
  families, co-workers, and supervisors is essential.

• Repetitive movements, occasional lifting of up to 10 pounds, reaching, lifting, stooping, and the ability to read a computer screen and read fine print will be expected.

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Usual Office Conditions

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

COMPENSATION

$25 - $30 hourly, commensurate with experience.

Grade of Position: 23-06NE

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

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