At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Coordinate andparticipate in a variety of duties associated with daily clinic preparationprocess, patient identification, patient checkin/out, cash management andpatient appointment scheduling. Position also involves customer service,message distribution and referr als management.
Work Per formed
*Prepare for clinic visits by reviewing next day patients andc ompleting next day preparation activities.
*Check-in patient upon arrival in the practice.
*Identify correct patient information in Maestro Care. Verify/up datepatientdemographic and insurance data as needed. Edit Maestro Care as needed.
*Accurately identify the appropriate account for pati ent visit.
*Present and educate patients on required forms and obtainsignatur e including distributionof PROMIS ipads as required by p olicy andprocedure.
* Completes all MaestroCare required on-line questionnaire s andmanage all appropriate alerts.
* Obtainimprest cash bag from cash manager at beginning ofshift. Secure cashand patient paymentinformation appropr iately
at all times during clinichours.
*Return imprest cash bag at end of shift to cash manager.
*Collect and postco-payme nts and balances on accounts due.
* Label all patient specific chartdocuments andrequisition/transmittal documents for scanning. < /p>
*Explain billingan>
*Determine theto patients according to PRMO credit andcollectionpolicies.
*Check-out appointments.
*Make r eturn appointments by scheduling patients into the correctappointment ty pe, entering accurate primary care physician or referringphysi cianinformation in Maestro Care.
*Review and attach referrals to scheduled app ointments asappropriate.
*Answer telephone, take and deliver messages to provi ders.
*Report obtained medical information from patients and referringphysici ansaccurately, completely and timely. Disseminate messag es according topractice communication standards.
Reviewandresolve registration and referral workqueue ed its daily.
Knowledge, Skills and Abiliti es
*Strong verbal andwritten communication.
< p>*Basic PC and data entry skill s. Knowledge of medical termin ology and telephone etiquette
*Demonstrates ability t oorganize and prioritize work, provide oraland written instructions, int eract tactfully with customers and establish andmaintain effec tive relationships with others.
* Must be able to apply specific departmental policies rules andregulationsrelating to verifying patient information, collecting payments andmaintaining records an d forms.
LOCATON: Duke Sports Phy sical Therapy @Center for Living Campus/PepsiCo Building
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
