BlueVolt is an e-Learning company that serves as a critical component to our customers' day-to-day business operations, culture, and strategic growth. We simplify and centralize all aspects of digital and in-person training to ensure training can be done anywhere, at any time, through our proprietary SaaS solution.
Why BlueVolt? If you are hard-working, ambitious, and looking to learn & grow your career, come join our team of talented and passionate individuals today.
Position Summary: As a Customer Support Specialist, you'll use your enthusiasm and professionalism to meet and exceed customer service levels. You'll service customers through a live chat agent, email inquiries, and other means of communication, ensuring high-quality standards and improving customer experience.
Responsibilities: Aid customers on BlueVolt software through troubleshooting and hands-on guidance.
- Respond and resolve B2B & B2C customer requests - professionally, promptly, and thoroughly.
- Handle support tickets with the interest of both customer & company in mind.
- Proficient with the platform and adhere to service level commitments.
- Communicate to team, account managers, and leadership.
- Other duties will be assigned based on performance and competency.
Competencies: Qualifications: To perform this job successfully, an individual must perform duties listed. Must be able to work in-office, five (5) days/week and eight (8) hours/day. Must have competency in below requirements: Education/Experience: Supervisory Responsibilities: This job has no supervisory responsibilities. Job duties require the employee to regularly sit, type, talk, hear, and use close vision. Employee will occasionally lift and move up to 10 pounds. Reasonable accommodation may be provided. The above is not all-inclusive. Incumbents will follow any other instructions as assigned by their supervisor.