Job Description:
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
Provides in person, on-call, and remote support for a variety of technologies, systems and services. Includes specialized music technology equipment (synthesizers, MIDI controllers, audio interfaces), network audio systems, computer systems, music technology software, audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, and amplifiers.
- Provides support, technical assistance, and troubleshooting for faculty during class time, for students during lab time, and for special events in the technology labs and technology classrooms.
- Provides proactive monitoring and testing of systems and equipment.
- Troubleshoots unresolved technical issues.
- Identifies and escalates recurring issues so they may be addressed and resolved.
- Collaborates with Distributed Systems and Technical Maintenance teams to document and follow up as needed.
- Advises on areas for improved service offerings.
- Conducts semesterly software and hardware testing: executes test plans, documents results, updates and learns revised technical support techniques for new installations.
- Participate in project teams for implementation of various technology related projects such as room upgrades, new technology roll outs, etc.
- Provides support for events occurring in the technology facilities. Performs setup, operation, troubleshooting, and breakdown of any needed technology equipment for these events.
- Supports and maintains various equipment in ~15 Tutor / Student / Teacher Conference rooms Reports non-standard practices to the Manager Other duties as assigned
- Keeps detailed records and submits reports of facility and equipment use, technical issues, and policy infractions using FileMaker Pro databases and web-based administrative software.
- Maintains continuity and flow of the lab operations by ensuring that all proper protocols and rules pertaining to lab use are adhered to.
- Supervises Student Employees during scheduled shifts and trains new Student Employees on policies, day-to-day procedures, and troubleshooting methods. Reports to management on student employees' observed job performance.
MINIMUM JOB QUALIFICATIONS
- B.A. in Music Technology or an undergraduate degree in a similar music technology program
- 1-2 years of work experience, preferably in a music technology technical or support role
- Experience working at a higher education institution or within online education is preferred
KNOWLEDGE AND SKILLS REQUIRED
- Highly developed skills in central curriculum concepts, including DAW configuration and operation, composition, MIDI and audio recording, editing and mixing, signal flow, and microphone techniques.
- Proficiency with audio software technologies such as, but not limited to, Pro Tools, Logic Pro, Ableton Live, Cubase, Finale, Dorico
- Ability to troubleshoot modern A/V systems, including projectors, TV displays, HDMI switches, network audio (Dante and AVB), and Multi-channel Surround Sound systems
- Proficiency with Mac and Windows operating systems and software testing, including writing test plans and documenting results.
- Solid knowledge of web browsers, caching issues, multimedia plug-ins, and conferencing software.
- Basic studio audio knowledge: microphone use, routing, monitoring setup, recording, and file management
- Experience using and troubleshooting audio plug-ins such as, but not limited to, Universal Audio, McDSP, as well as various Virtual Instruments and Sample/Sound Libraries such as Native Instruments (Kontakt), Vienna Symphonic Libraries, Orchestral Tools, Spitfire.
- Excellent written and verbal communication skills
- Strong organizational skills and the ability to prioritize assignments, meet deadlines, and work on multiple projects simultaneously with great efficiency and attention to detail
- Ability to function well under pressure and maintain stellar customer service.
- Proficiency with Google Workspace, Microsoft Office, and FileMaker Pro.
SUPERVISORY RESPONSIBILITIES: Supervision of on-shift student employees.
- Promotes courtesy, sensitivity and respect. Fosters an inclusive workplace, advance engagement and team building.
- Exceptional leadership and motivational skills.
PREFERRED:
- Understanding of sound design and synthesis, including modular and hardware synthesizers.
- Familiarity with video creation and editing, and/or screen capture software such as iMovie, Final Cut Pro X, Premiere Pro, or ScreenFlow.
- Familiarity with advanced curricular software such as Max/MSP/Jitter, Csound, Adobe Creative Suite preferred.
- Familiarity with DJ equipment (mixers, turntables, CDJs).
- Familiarity with soldering.
- Experience with Workday, Colleague, and Informer
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
