JOB SUMMARY

The Manager of Change and Employee Experience is accountable for helping change management strategies and designing and implementing processes, metrics, and programs that enhance the end-to-end employee experience. The Manager of Change and Experience will help in the planning, development, and implementation of organizational change and culture programs for Baylor Scott & White Health (BSWH) and will build a deep understanding of the end-to-end employee experience, the strategic drivers, current pain points, and future needs by gathering and examining data from many sources. You will ensure consistent leading practices are applied across change management programs and the employee experience with minimal disruption to BSWH operations.

ESSENTIAL FUNCTIONS OF THE ROLE

• Helps the development and implementation of the change management methodology and enterprise standardization, and helps evolution of BSWH change management plans and strategies to drive new ways of working, behaviors, and cultural shifts for the organization.
• Helps in the development, delivery, and tailoring of change plans to address the ongoing needs and business targets.
• Ensures consistent leading practices across journeys, solutions and experience initiatives.
• Helps in the identification of CX and EX interdependencies and contribute to resolution.
• Leverages customer and employee insights to help make data-driven, customer-centric decisions that help employee and customer satisfaction.
• Accountable for development and execution of measurable, results-based strategies and related deliverables that help experience programs.
• Leads BSWH's end-to-end employee experience design efforts - from framing the problem and ideation through implementation.
• Utilizes human-centered design practices to handle complex problems and enhance employee experiences.
• Works closely with cross-functional stakeholders to look at the full organizational ecosystem and ensure experiences resonate as intended.
• Shares insights and data through excellent narrative writing and storytelling and clear, thorough recommendations based on the testing.

KEY SUCCESS FACTORS

• Highly organized, energetic, and inventive thinker.
• Previous consulting experience preferred.
• Exceptional analytical skills with the ability to translate data into recommendations.
• Track record of working across many teams to build, operationalize, improve, and scale programs.
• Excellent oral and written communication skills.
• Experience designing and leading business transformation projects.
• Ability to succeed in team-based or independent environments.
• Well-organized with the ability to handle several projects/clients simultaneously.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience