Job#: 2044584

Job Description:

Title: Patient Care Coordinator
Rate: $18.50/hr
Schedule: Monday – Friday (Need to work an 8 hour shift between 8am-6:30pm)
Location: Orlando, FL 32819
Start: 10/7
Duration: Starting at a 6 – 12 month contract to hire
Summary:
Handling inbound and outbound calls daily, providing a white glove experience of patient care to patients. This includes navigating computer systems and the use of the phone system.
Responsibilities:

• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).
• Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems, training, and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests); identifying and resolving discrepancies for customers orders; and researching customers billing issues.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• The following physical activities are necessary to perform one or more essential functions of this position.
• Enters, locates and navigates information on computer using the pharmacy interface.
• Presents information to small or large groups and individuals.
• Communicates effectively in person or by using telecommunications equipment.
• Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
• Visually verifies information, often in small print.
• Reads information, often in small print.

• 1 year experience in customer service.
• Phone skill experience
• 1 year experience using computers
  

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.