Technology Operations Specialist
US-NJ-Jamesburg
Job ID: 32693
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
CUSA Eastern Regional Office
About the Role
Responsible for regular application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel.
Your Impact
- Establishes and manages relationships with all appropriate client IT administrators and personnel.
- Establishes and maintains a thorough knowledge of the client's networking environment.
- Maintains up-to-date knowledge of all solutions deployed within the client's environment.
- Responsible for regular application administration for fleet management, output management and scanning software solutions.
- Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment.
- Alerts Canon team of potential impact to timeline immediately.
- Performs all technical support and issue resolution activities.
- Communicates chronic technology issues with Client, Canon Account Team.
- Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies.
Customer Service
- Applies core customer service excellence approaches consistently.
- Focuses on generating healthy customer service relationships representing Canon.
- Shares customer feedback with team consistently to broaden team knowledge of issues, capabilities, customer-specific needs and requirements.
- Contributes open issues to customer information database.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory.
- Identifies opportunities to improve the customer experience with Canon.
- Respectfully shares customer opportunities for improvement with Canon teams as appropriate.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary).
- Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.
We are providing the anticipated base salary range for this role: $ 54,460 - $ 81,550.00.
We are providing the anticipated base salary for this role if filled in New York , NY $64,350.00- $81,550.00 annually
We are providing the anticipated base salary for this role if filled in California $68,640.00- $81,550.00 annually
We are providing the anticipated base salary for this role if filled in Washington State $78,000-$81,550.00 annually
We are providing the anticipated base salary for this role if filled in Washington, DC $54,460- $ 81,550.00 annually
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
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Posting Tags
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