Hyatt Corporate Office, Chicago
The Opportunity
Hyatt seeks a Program Manager to join the Hyatt Infrastructure team. In this role, you will be collaborating closely with all teams using Hyatt Infrastructure technologies. You’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
In this role you will be responsible, for leading, coordinating, monitoring, and implementing the strategic programs and projects across Business Units. You will define and develop IT program/project management best practices, processes, and policies.
•Ensure all projects are run according to PMO best practices.
•Organize programs and activities in accordance with the mission and goals of the organization.
•Develop new programs to support the strategic direction of the organization.
•Coordinate and deliver the development of budget and operating plan for programs.
•Align project managers and Business analysts on methods for prioritization, scope, and other best practices.
•Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
•Produce accurate and on-time PMO scorecards to report program/project status.
•Analyzing program risks.
•Facilitate program status meetings and key stakeholder reviews.
Qualifications
Experience Required:
•5 or more years PM-related experience on IT Projects
•Strong communication skills with cross-functional project teams, team workers, functional test teams, sponsors, management, partners, vendors, and users
•Excellent public relationship skills with customers, co-workers & external partners
•Ability to monitor and drive issues, track tasks, and evaluate priorities daily
•Produce high-quality documentation
•Ability to influence and persuade to achieve desired outcomes
•Ability to confidently present concepts and solutions verbally in front of a group
•Ability to offer alternative solutions to program/project scope
•Ability to align with key stakeholders, IT and PMO teams to troubleshoot issues
Experience Preferred:
•Bachelor’s degree in computer information systems, management information systems, or the equivalent experience in a related field
•Experience with a project management reporting tool
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
