BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the intelligence community, federal law enforcement officials, and troops deployed around the world.
At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.
We are looking for experienced Systems Integrators to join our technology-based program supporting a key government customer. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and career rewarding experience to recruit and develop provide top talent and solutions on one of the most complex and high profile programs within the government customer community.
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We are looking for System Integrators with a minimum of 3 years' experience and a bachelors and/or masters degree in a related field.
As a key member of the cloud Customer Support team, you will provide guidance to customers interested in moving their systems to the cloud, serve as primary POC for customer inquiries, and provide entry-level technical support to a customer cloud team at an on-site Government facility in the Herndon/Reston area. Position is part of a small integration team within the Business Operations office, and will provide PMO at large support.
You will produce clear communications to a variety of technical and non-technical audiences, track and respond to action items, and support/participate in various integration activities and projects of varying urgency, size, and complexity.
Technical support will include providing account provisioning support for customers to get access to multiple Cloud Service Providers (CSPs), supporting various Operating Systems such as Linux and Windows virtual machine images. You will also assist with analyzing user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and/or scheduling limitations.
Job Duties and Responsibilities:
- Perform Tier 1 support to answer customer inquiries and help resolve issues related to the customer's cloud account and the account provisioning process
- Use internal customer systems to set up the customer's cloud accounts
- Coordinate and attend customer meetings to provide guidance on the account provisioning process as required
- Develop Standard Operating Procedures (SOPs) to document team processes as required
- Prepare and maintain organization and communication charts
- Effectively and accurately communicate relevant customer and business information to the customer and project teams, including collecting data, drafting talking points, and preparing briefs
- Ensure customer needs are met in a timely and cost-effective manner
- Other duties as assigned
Required skills:
- Experience working in customer space and general IT knowledge required
- An eye for detail and excellent grammar/communication skills
- Experience creating and managing tickets in Jira
- Technically competent with various software programs, such as Word, Excel, PowerPoint, SharePoint, and MS Project
- Ability to multitask; can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
- Ability to react to project adjustments promptly and efficiently
- General knowledge of cloud technologies and customer enterprise management services
- Desire to perform and learn technical skills
- Familiarity with cloud technologies, certifications a plus
- Project Management Certifications (Agile, PMP, etc.)
- Leadership experience with small group/team
- Knowledge of Business Agility principles
Pay Information
Full-Time Salary Range: $112420 - $191070
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
