Job Details

Description

Adapt Integrated Health Care is looking for an Healthcare Services Coordinator Supervisor to join their team!

We Offer:

• 100% paid premiums for full family medical insurance
• Waiver cash option
• Dental and Vision insurance available
• Generous sick and vacation time accrual rates; accrued time rolls over year-to-year.
• 5% 401k employer contribution
• Life insurance policy
• Employee Assistance Program
• Clinical supervision toward licensure is available.

This position is responsible for supervising and coordinating the work of Healthcare Services Coordinators (formally known as Intake Coordinators), and is responsible for carrying out supervisory duties, such as training, assigning work, appraising performance, coaching, and developing employees and staff scheduling. This position will also perform the duties of the employees supervised.

Job Responsibilities:

• Plans and manages the daily functions of the front office.
• A point person for Adult Outpatient Substance Use Department for office administration duties.
• Manages provider schedules to ensure correct appointment type is assigned, schedule is full, and daily targets are met. Verifies and adjusts schedule when providers are not available and finds coverage for assessments and groups as needed.
• Monitors daily work queues for Healthcare Services Coordinator staff to ensure productivity, identify issues and allocates workload.
• Coaches, mentors, and trains Healthcare Services Coordinator staff. Assesses competencies of staff, provides continuous performance management, and conducts employee performance evaluations.
• Addresses performance and/or behavior issues, clarifying expectations and providing feedback with the Clinic Director.
• Greeting and checking in clients and collecting payments.
• Complete intake with each client ensuring all documents are correctly completed and signed.
• Comfortable using the latest technology and troubleshooting.
• Scheduling and checking clients out.
• Communicate with the team daily regarding appointment or group scheduling concerns, UA results, referrals, client concerns, etc.
• Health insurance knowledge.
• Answering incoming phone calls and relaying messages to appropriate staff.
• Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.

Come join our progressive team and make a difference in the lives of others! For more information on our organization, please visit our website at www.adaptoregon.org.

Adapt Integrated Health Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We always welcome nominations and applications from women, members of any minority group, and others who share our passion for building a diverse community that reflects the diversity in our clientele. For anyone needing assistance or accommodation with Adapt’s application process, please reach out to our team at careers@adaptoregon.org or by calling (541) 672-2691 and asking for our Human Resources department.

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Qualifications

Required Qualifications:

• High School Diploma or GED required.
• Associate’s Degree preferably in business or healthcare preferred.
• Experience of 5 years in healthcare required. Associate’s Degree may substitute 2 years of experience. Bachelor’s Degree may substitute 4 years of experience.
• One year’s supervisory experience managing employees and administering policies preferred.
• Valid Driver’s License and proof of automobile liability insurance coverage.