Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
The Role:
The Sr. Salesforce Administrator role will be responsible for ongoing enhancements and maintenance of the Salesforce platform. These responsibilities include cross-team collaboration on implementation strategies, user management, out-of-the-box capabilities vs customizations, security and visibility constraints, and peer mentorship with the other administrators. This role will be key for helping ensure that we maintain an environment that can scale as our business grows while also adapting as business needs change.
What you will be working on:
- Translate company initiatives into actionable requirements within our Salesforce platform.
- Consult between involved technical teams for ongoing efforts and product strategies.
- As appropriate, recommend custom vs out-of-the-box solutions for new features or product enhancements within the platform.
- Help manage and support API integrations with authentication and access best practices.
- Mentor junior admins to encourage growth within the platform and actively assist with ongoing projects.
- Maintain a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e Process Builder, Flows, Data Modeling, Maps, Digital Engagement, Feedback Management, Access and Authentication, Release Updates, Lightning Experience, Feature Retirement)
- Identify opportunities for improvement when assisting with legacy features and implementations.
Who you will work with:
You will be working with business stakeholders and varying technical teams across business units to investigate, design, and implement product enhancements and solutions. Throughout each effort you’ll work in conjunction with your fellow administrators to consult and identify the appropriate course of action while documenting each effort. As needed, you’ll also coordinate external assistance with Salesforce Premier Support and Proactive Monitoring.
What we’re looking for:
- 3+ years’ experience administrating within Salesforce Service Cloud
- 5+ years’ experience implementing and maintaining technical projects and systems
- Deep understanding of out-of-the-box Salesforce capabilities and features
- Strong analytical perspective and understanding of Salesforce data models and architecture
- Strong understanding of Salesforce automation and integration capabilities
- Excellent written and verbal communication skills
- Detailed and deadline oriented
- Certification: Salesforce Certified Administrator
- Certification: Salesforce Certified Advanced Administrator
- Certification: Salesforce Certified Platform App Builder
- Bonus: Experience administrating and customizing Digital Engagement: Messaging
- Bonus: Experience administrating and customizing Digital Engagement: Chat
- Bonus: Experience administrating and customizing Digital Engagement: Chat
- Bonus: Experience administrating and customizing Einstein/AI
- Bonus: Sales Cloud administration
- Bonus: Development experience (Apex, Javascript, LWC, Aura)
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
