Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote; This opportunity may work anywhere in the US and is not limited to the states it is tagged to.

Genesys is significantly transforming finance and accounting operations to enhance efficiency, accuracy, and effectiveness. We are seeking a dynamic Senior Manager to lead the organization in this journey.

The Senior Manager, Revenue Systems Transformation, will oversee the transformation of revenue accounting systems, automation of revenue processes, and ensuring alignment with technical policy and operational strategy. This role requires a deep understanding of revenue recognition principles, accounting systems implementation/integration, project management, and change management. The ideal candidate will be confident in engaging with technology partners and other counterparts to enhance the overall effectiveness of the revenue accounting systems.

Competencies & Key Responsibilities:

Leadership

• Lead implementation of new revenue accounting systems/sub-systems and derive the best fit within the overall systems landscape (Zuora Revenue (RevPro), Zuora Billing, Salesforce, Workday, and Klarity).

• Lead initiatives to resolve existing system/process issues.

• Implement a systems assurance and risk management approach towards new and existing infrastructure.

• Collaborate with senior stakeholders for implementation of organizational goals and targets.

• Manage the performance and development of a small Team.

Technology and Automation

• Zuora systems expertise, manage System Upgrades, rationalize day-to-day user queries, and resolve system issues on an ad-hoc basis.

• Contribute towards the adoption of Workday as the ERP system and overall alignment with revenue systems and processes.

• Demonstrate understanding of the Klarity tool and other AI-enabled tools to improve effectiveness and efficiency.

• Recommend new systems or enhancements to existing systems & support user adoption.

• Evaluate and implement technology solutions to automate revenue accounting processes.

Continuous Improvement

• Develop and implement a comprehensive program for system and process improvements.

• Collaborate with vendors and technology teams on System Upgrades and unlocking new features.

• Collaborate with cross-functional teams to improve system effectiveness.

Project Management

• Manage and report on the status and progress of system implementation and upgrade runs.

• Coordinate with cross-functional teams, including IT, Accounting, and Order Management

• Monitor project performance and report on progress/ escalate issues to senior stakeholders.

Change Management

• Develop and implement change management plans to facilitate the adoption of new processes and systems.

• Provide training and support to accounting teams.

Month-end support & Ad-hoc projects

• Work closely with the US-based accounting teams to support Zuora system behavior queries/troubleshooting during US working hours.

• Engage with IT and/or India based Data team for issue resolution on an ad-hoc basis.

• Oversee integration checks between Zuora Revenue and ERP to ensure accurate and complete GL impact.

• Facilitate and contribute towards Special Projects as and when necessary.

Requirements:

• Bachelor’s degree in relevant area of expertise

• CPA, MBA or equivalent (desirable)

• Minimum of 8 years’ relevant work experience with preferably a few years at a Big 4 or similar Consulting Firm or Large Public Co.

• Good understanding of ASC 606 principles

• Zuora Revenue/RevPro Implementation experience in a techno-functional capacity (essential)

• Zuora Billing Implementation experience (essential)

• ERP implementation experience- preferably Workday (desirable)

• Working knowledge of Salesforce (essential)

• Thorough working knowledge of Tableau Prep or similar ETL instruments (essential)

• Experience in deploying AI-driven instruments (desirable)

• Other Finance Transformation Experience such as SSC set-up & close timeline rationalization (desirable)

• SaaS/tech experience (desirable)

• Experience of working with international teams and reporting to a remote manager

• Deep analytical skills and attention to detail

• Excellent communication skills, both written and verbal

• Excellent multi-tasking skills and flexibility to switch from one project to the next

• Highly collaborative with the ability to effectively manage cross-functional projects

#LI-Remote

#LI-AR1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.