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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
Primary objectives for this position includes the development and administration of relevant training and education topics for the security department staff and other enterprise department staff, as needed. In addition to providing relevant training, this position will also have primary responsibility as the Departmental Manual Coordinator for departmental policies. This will entail and develop, as needed, new policies in conjunction with other departmental operations management and departmental leadership. This position will report to the Assistant Director of Security.

What you will do

• Develops and presents training and educational materials for all Security Officers. This material will include but not be limited to topics covering verbal de-escalation techniques, certified use of issued weapons, patient restraints, emergency response to incidents, security's role in medical emergencies, and customer service.
• In conjunction with subject matter experts, develops, supports and coordinates training for fire brigade response, research safety, bio-response, and other topics as necessary.
• Provides, as requested, training to other departments of the Organization covering topics of verbal de-escalation techniques, personal and workplace violence safety training, and active shooter training Active shooter training may be done in conjunction with the Emergency Preparedness Department.
• Develops and maintains the Security Officer orientation program. This program will include a written training manual and a formalized 30-, 60- and 90-day progress review process in conjunction with the employee's direct supervisor. With the orientation program, a formalized field training officer program will be developed and maintained to ensure consistent on the job training across all shifts and locations.
• Responsible as the Departmental Policy Manual Coordinator to provide required periodic review of departmental policies, procedures and job aids for current relevance and updated signatures. Develops draft updates to current procedures and develops new documents as needed. These will then be presented to departmental leadership for approval.
• Assist Security Officers with coordinating the ACT 235 Certification process for new hires and re-certification process for existing staff.
• Coordinates and administers the IAHSS Security Officer Basic, Advanced, and Supervisor training and certification programs for officers who voluntarily choose to get this certification.
• Participates in special projects and performs other duties as assigned.

Education Qualifications

• Associate's Degree Training, Education, Law Enforcement/Private Security or similar field(s) of study. Required
• Bachelor's Degree Training, Education, Law Enforcement/Private Security or similar field(s) of study. Preferred

Experience Qualifications

• At least three (3) years Experience in provision of workplace training related to security or law enforcement topics utilizing a range of training/education modalities. Required
• At least one (1) year Training experience in a healthcare environment. Preferred

Skills and Abilities

• Ability to operate a company vehicle and/or be insured on a CHOP policy. (Required proficiency)
• Experience developing, planning and implementing educational programs. (Required proficiency)
• Excellent verbal, written, and graphical communication skills. (Required proficiency)
• Strong proficiency with the Microsoft Office suite of products including Word, Excel, and PowerPoint. (Required proficiency)
• Excellent organizational and time management skills. (Required proficiency)

Licenses and Certifications

• Driver's License - Department of Motor Vehicles - upon hire - Required and
• 8-hour PATH In-House Instructor Certification - Personal Protection Consultants (PCP) - within 6 months - Required and
• 8-hour PPBT In-House Instructor Certification - Personal Protection Consultants (PCP) - within 6 months - Required and
• 8-hour PPCD In-House Instructor Certification - Personal Protection Consultants (PCP) - within 6 months - Required and
• 8-hour OCAT In-House Instructor Certification - Personal Protection Consultants (PCP) - within 6 months - Required and
• Crisis Prevention Institute (CPI) Trainer - Crisis Prevention Institute (CPI) - within 6 months - Required and
• Verbal Defense and Influence Instructor - Vistelar - within 6 months - Required and
• PA Act 235 - Pennsylvania State Police - - Preferred and
• Security Officer Registration Act (SORA) - New Jersey State Police - - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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