We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows.
• Work with various stakeholders to support and improve the Salesforce system.
• Have a firm grasp of CRM standard processes to drive and cultivate greater adoption and to improve internal customer experience.
• Provide support to other administrators and power users.
• Provide reporting assistance and build dashboards.
• Maintain data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues.
• Assist in requirements gathering, configuration and documentation of new features.
• Assist in system testing of all changes and updates.
• Assist in training of end-user base of existing and new features and functions.

YOU HAVE:

• Bachelor's degree from an accredited institution or equivalent work experience required.
• Ideally one or more Salesforce certifications.
• Ideally 2+ years’ experience supporting Salesforce SalesCloud and/or ServiceCloud in a lightning enabled environment.
• Solid focus on teamwork, and ability to work as part of different teams and cultures across all functions and levels.
• Strong analytical, troubleshooting and problem-solving skills.
• Consistent track record in working and communicating confidently with multiple levels of leadership within the organization.
• Ability to turn complex user requirements into Jira User Stories to be used by Analysts and System Integrators.
• Excellent oral and written communication and presentation skills.
• Willingness and ability to constantly learn new skills and take on added responsibilities.
• Occasional travel may be required.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.

  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.

• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.