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Any (United States of America)

Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP's Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
Local/department associate for patient safety and quality improvement initiatives that improve patient outcomes within a defined patient care area (microsystem). Supports Safety-Quality Specialist in utilizing CHOP improvement framework, sustains and spreads improvements. Inspires members of the clinical area to fully engage in improvements that achieve high outcomes and works to ensure there are zero events of preventable harm. Effectively supports nursing and medical leadership to determine improvement priorities that are in alignment with organizational goals. Develops own expertise related to quality improvement, change management, high reliability, influence, and project management with the support of the Safety Quality Specialist and/or Manager.

What you will do

Implements, evaluates, and sustains an effective microsystem-based safety and quality program:
In collaboration with the manager and medical director, develops and communicates safety/quality goals and metrics relevant to the clinical area. Works with other leaders to prioritize and resource improvement work. Coaches on improvement and ensures initiatives are aligned with organizational mission, vision, values, and goals. Encourages alignment of initiatives with three patient/family centered values (Healthcare Performance Improvement consultants, 2008):
Do not harm me
Heal me
Be nice to me
Fosters a fair and just culture of patient/employee safety within the microsystem.
Coaches and mentors on safety behaviors for error prevention.
Applies high reliability principles (sensitivity to operations, reluctance to simplify, preoccupation with failure, deference to expertise, and resilience) to safety and quality issues whenever possible.
Integrates improvement initiatives to achieve overall patient outcomes i.e. assures clinical improvement initiatives also promote excellent patient/family experience.
Partners with manager when members of initiative teams are challenged in meeting their responsibilities.
Applies the CHOP Improvement framework to all improvement work.
Provides effective, timely communication regarding safety and quality initiatives and outcomes, including visual displays of data to inform all microsystem staff of the status of improvement efforts.
Coordinates action - oriented, outcomes - oriented, microsystem improvement initiatives:
Ensures all initiatives have specific project timelines and that the work stays on the expected track.
Actively utilizes project management skills.
Seeks resources to determine effective measures and metrics for improvement initiatives; assures appropriate data support is in place.
Serves as an effective change agent:
Provides coaching and consultation to staff in making behavioral changes.
Partners with shared governance and nursing, clinical, and/or physician leadership to influence practice changes.
Develops plan to assure practice change has occurred and is sustained.
Role models self confidence in making necessary changes.
Reevaluates improvement plans and make adaptations when anticipated outcomes are not achieved.
Investigates microsystem good catch (near-miss) and harmful events.
Partners with multidisciplinary team as needed during the investigation process.
Enters, retrieves, and trends data regarding patient care events.
Assures timely, accurate completion of event reviews for events of healthcare acquired conditions or infections, employee or patient behaviors safety events; follows standard format.
Focuses on systems issues during the investigation process.
Supports microsystem based structures and processes related to safety and quality initiatives:
Develops agendas for microsystem forums i.e. QI meetings and/or Unit Leadership partner meetings.
Effectively facilitates meetings.
Documents meeting notes.
Identifies microsystem safety/quality trends.
Identifies the need for training when applicable.

Education Qualifications

Bachelor's Degree Healthcare field of study Required
Technical Diploma Basic Certificate in Quality and Safety Program from Institute for Healthcare Improvement (IHI) Preferred

Experience Qualifications

At least five (5) years work experience in a health care setting Required
Pediatric experience Preferred

Skills and Abilities

Proficient with Microsoft Excel, Word and PowerPoint (Required proficiency)
Ability to work independently and take initiative when necessary (Required proficiency)
Strong interpersonal, verbal and written communication skills (Required proficiency)
Teaching/presentation skills (Required proficiency)
Has foundational CHOP core leadership behaviors/ exemplifies ICARE (Required proficiency)
Ability to function in project manager role (Required proficiency)
In partnership with management holds others accountable as needed (Required proficiency)
Knowledge of patient safety and quality improvement concepts and methods, including data collection and analysis (Preferred proficiency)

Licenses and Certifications

Specialty Certification - in clinical area of expertise - - Preferred or
Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ) - - Preferred or
Lean Six Sigma Green Belt (LSSGB) - Council for Six Sigma Certification (CSSC) or International Association for Six Sigma Certification (IASSC) - - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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