Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
As a member of the credit team, this position will be responsible for performing a variety of complex duties in support of reimbursement from patient and insurance carriers throughout the revenue cycle follow-up and collections. Requires substantial knowledge of all carrier policies, procedures and practices necessary to collect carrier accounts receivable and resolve credits. Participates and assists in special projects. Perform all duties in a manner which promotes teamwork and reflects UNC Health Care’s mission and philosophy.
Responsibilities:
This is a fully onsite position on the Physician Billing Credit Management team whose primary responsibilities will be to:
- Prints and assembles refund packets.
- Allocate and match packets to appropriate checks.
- Prepares and mails all patient and insurance refunds for the physician billing credit team.
- Voids checks when applicable and maintains weekly log.
- Open and sort all incoming Physician billing revenue cycle mail, interoffice and FedEx.
- Research and rework returned refunds.
- Analyze/Manage patient account for overpayments.
- Performs complex credit analysis.
- Resolve credits through generating refunds and/or posting adjustments in accordance with UNC-H policies and procedures while maintaining rigorous quality and productivity standards.
Other Information
Education Requirements:
● High school diploma or GED.
Professional Experience Requirements:
● Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).
Knowledge/Skills/and Abilities Requirements:
● Excellent interpersonal, verbal and written communication skills.
● Excellent listening skills, and organizational skills.
● Advanced knowledge of UB-04, HCFA-1500’s and Explanation of Benefits (EOB) interpretation.
● Intermediate knowledge of CPT and ICD-9 codes.
● Advanced knowledge of insurance billing, collections and insurance terminology.
● Ability to work in fast-paced environment and prioritize and manage multiple tasks.
● Healthcare terminology.
● Customer Service skills.
● Computer knowledge: MS Word, Excel, and Outlook.
● Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Cash Management
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.20 - $25.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
