THE OPPORTUNITY:
This existing vacancy is open to remote candidates residing anywhere in the United States or Canada.
The Renewal Manager role will be responsible for executing strategic and operational initiatives to support our Software as a Service (SaaS) customers at the time of their contract renewal and beyond. They will serve as the customer’s primary contact during the contract renewal, and work with Orders Operations, Accounting, Account Managers, Customer Success Managers, and Support to drive customer retention and the achievement of various team and departmental KPIs.
The ideal candidate will have experience in a customer facing role along with an operational mindset. Skills of a successful Renewal Manager will include strong communication and negotiation skills, meticulous organization, dependability, and a knack for problem solving.
Primary Duties and Responsibilities
- Manage high volume of customers from the outset of the renewal window through completion
- Conduct account reviews, assess risk, and execute appropriate renewal strategy for each assigned account
- Assess price and develop proposals to increase contract value and retention revenues while protecting and enhancing the customer relationship
- Defend and negotiate renewal price and terms, and address customer questions and objections during the renewal window
- Follow Renewal Management best practices to drive resolutions quickly and efficiently
- Address cancellation risk and apply salvage strategies to maximize retention
- Utilize Salesforce CPQ/CRM for creation of renewal quote and contract, as well as documentation of renewal activity
- Serve as the subject matter expert on the customer’s contract in customer escalations
- Participate in cross-company collaborations to resolve customer concerns, expand the account, or otherwise represent Renewals as appropriate
- Exemplify VelocityEHS core values: Champion Customer Success, Build Honest Relationships, Choose Simple, Be Humble, Make a Difference, and Team Player
Minimum Skills and Qualifications
- 3+ Years’ experience in Account Management, Customer Support, Customer Success, or Sales at a B2B SaaS organization.
- Able to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
- Effective in building rapport with customers.
- Superior ability to review and negotiate contracts
- Must possess strong orientation to details, decision-making, critical thinking, and analytical skills
- Excellent verbal and written communication skills – including grammar and voice quality
- Able to work independently with minimal supervision; also can be an effective team member
- Strong working knowledge and proficiency with a PC, internet browsers, MS Office Skills (Word, Excel, PowerPoint and Outlook) and web-based tools are required
- Experience with Salesforce.com
Preferred Skills and Qualifications
- Bachelor’s Degree
- Experience with Salesforce CPQ
- Experience in the EHS software space
Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world’s most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we’ve worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!
- Generous time off programs
- Medical/dental coverage, retirement (with employer match)
- Parental leave plans for all family types
- Job shadowing programs and one-on-one coaching opportunities
- Tuition reimbursement for continuing education, advanced degrees, and certifications
- Remote-first and flexible work schedule to fit your family’s needs
- Monthly stipend to make your home office more comfortable, productive, and successful
- Corporate wellness and personalized preventative mental health care programs
- Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)
VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected on-target earnings (OTE – base salary + variable) range for this position is between $71,700 and $104,400 USD (United States) or $65,300 and $101,800 CAD (Canada), with variable earning opportunities uncapped. We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for a Variable Pay Program. This role is also eligible for our comprehensive benefits package.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
