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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview

The Program Manager(s) is responsible for developing, implementing, managing, and facilitating programs for the Career & Technical Education (CTE) Healthcare Education Initiative. This innovative model aims to provide successful career opportunities for high school students in Philadelphia and address healthcare talent shortages.

One Program Manager leads operational oversight and focuses on overseeing the progression of tasks, managing the initiative's project workflows, and ensuring timely execution. Key responsibilities include capturing and tracking tasks in project management tools, supporting data analysis, reporting, and coordinating internal efforts with CHOP and school partners.

One Program Manager leads program development, and the focus is centered on community and partner engagement, event coordination, and exposure activities. Key responsibilities include organizing external events, leading recruitment efforts, and ensuring the successful integration of external stakeholders into the initiative.

Both Program Managers lead the execution and promotion of the initiative and report to the Director of School Partnerships in the Office of Community Impact.

The role requires working onsite 1-2 days a week, with other days spent working from home, at partner schools, or attending outreach events/meetings.

What you will do

Program Management & Development

• Perform project management duties to ensure the achievement of all program metrics and milestones
• Establish and maintain quality improvement protocols and standard operating procedures
• Secure and manage budgeted resources to support the initiative's long-term success
• Draft program narratives and data reports for the Director's review and approval
• Anticipate potential delays and take appropriate mitigation steps
• Advance CHOP's broader strategy around school partnerships

Outreach & Collaboration

• Collaborate with internal and external stakeholders to increase program awareness and engagement
• Partner with the data/evaluation team to measure program effectiveness, interpret results, and recommend solutions to the Director
• Strategize, manage and lead volunteer opportunities and outreach events
• Develop presentations and lead meetings to share and align strategic goals
• Coordinate with Communication teams and public relations efforts to enhance visibility and engagement

Operational Excellence

• Maintain comprehensive project management tools and systems
• Support funder stewardship and administration of program financials
• Stay aware of industry trends in school partnerships and workforce development
• Support strategies to maximize CHOP's investments in the initiative
• Hire, supervise, train, and mentor staff as the initiative grows

Education Qualifications

• High School Diploma / GED High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least ten (10) years experience in customer service interactions across various departments Required and
• At least eight (8) years of project management experience in a complex environment Required and
• At least five (5) years experience building strong relationships and working effectively with individuals from diverse backgrounds at various organizational levels Required
• Independent managerial experience at a senior level Preferred
• Experience mentoring, teaching, or planning activities for teenagers from underrepresented backgrounds Preferred
• Progressive managerial/people management experience Preferred
• Experience working within large healthcare/hospitality, community-based organizations, or customer service-oriented organizations Preferred
• Familiarity with West Philadelphia neighborhoods Preferred

Skills and Abilities

• Administration
• Strong project management skills for building and growing programs (Required proficiency)
• Exceptional note-taking skills for accurate documentation and organization (Required proficiency)
• Ability to collect, organize, analyze, and report data accurately and timely (Required proficiency)
• Ability to handle multiple tasks and prioritize independently. (Required proficiency)
• Excellent oral and written communication skills, with the ability to present effectively to diverse audiences, including teenagers, community groups, and executive leaders (Required proficiency)
• Leadership
• Ability to build strong relationships and work effectively with people from diverse backgrounds at multiple levels (Required proficiency)
• Ability to collaborate with partners and manage multiple programs simultaneously (Required proficiency)
• Ability to influence, direct, and guide others to gain their loyal cooperation in the accomplishment of an objective (Required proficiency)
• Ability to remain calm and poised with a high degree of emotional security even in difficult situations (Required proficiency)
• Ability to exercise considerable initiative, good judgment, and diplomacy at all times (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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