Job Summary

Job Description

JOB SUMMARY:

Responsible for providing daily oversight to Complaint Coordinators and assisting with the development of policies and procedures that enable and encourage the optimum performance of the team.

MAJOR RESPONSIBILITIES:

Plan, evaluate, and improve the efficiency of the complaint handling process to enhance quality, efficiency, and productivity.

• Maintain schedule for complaint coordinators to assure adequate staffing. Allocate resources while meeting departmental productivity standards and quality goals.
• Achieve results with manager guidance by communicating job expectations, planning, monitoring, and appraising job results. Encourage employee contribution and utilize a framework that includes goal setting, feedback, and performance review.
• Communicate continuously with team through one-one-one meetings.
• Responsible for ensuring the orientation and training of employees.

Management responsibilities include:

• Responsible for the day-to-day activities and outcomes of a group of employees. Does allocate more that 20% of time performing the worked supervised.
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Education

• High School Diploma or equivalent.

Work Experience

• At least 3 years of product complaint experience to include at least 2 years of experience at a senior or lead level.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with SAP.
• Position requires up to 10% travel.

PREFERRED JOB REQUIREMENTS

• Bachelor’s Degree.
• At least 2 years of experience directly managing people including hiring, developing, motivating, and directing people as they work.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.