At Shutterfly, we make life's experiences unforgettable. We believe there is extraordinary power in the self-expression. That's why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

What You'll Do Here:

Research and solve production order issues

Escalate systematic issues to appropriate production support teams

Support continuous improvement efforts to improve key performance indicators

Assist customer service with priority orders

Work with production team to prioritize & schedule work, especially during peak production times

Utilize manufacturing systems to pull production data and provide reports to key stakeholders

Provide feedback throughout the new product implementation process

Subject matter expert in manufacturing systems and support training

Build relationships and influence cross-functional teams in supporting client commitments

Ability to accurately report production numbers and quickly distinguish discrepancies within reporting. Be able to advise production on quality standards when necessary. Assist in communicating quality standards during new product launches.

Learn new workflows, systems, and products within a project schedule

The Skills You'll Bring:

Proven ability to coordinate data and present in an effective manner to multiple internal customers.

Intelligent/ high aptitude/ quick learner

Proficient in Microsoft Office suite applications, especially Excel

Able to stand for long periods of time, lift up to 40 lbs., mobility to crouch, kneel, reach, bend and do repetitive actions

Ability to multi-task and complete daily tasks by established deadlines

Excellent verbal and written communication skills

Work experience within a manufacturing environment preferred, but not required

Ability to work efficiently and accurately in teams as well as individually

Experience analyzing data to drive problem solving activities

Ability to learn existing processes while also identifying ways to improve them

Excellent organizational and problem-solving skills

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.