The purpose of the position is to provide organizational and complex clerical support to assigned department/division within the Chesapeake Fire Department. The position is responsible for performing and supporting the Mobile Integrated Healthcare (MIH) program by supervising and coordinating staff scheduling and training, serving as liaison between clients and staff, and coordinating and prioritizing client referrals.

• Coordinates training, scheduling, and assignments for community paramedics.
• Accepts referrals from field providers/partner agencies and prioritizes cases requiring expedited services.
• Builds professional relationships with the clients and their families, local and regional healthcare providers, community partners, and vendors to ensure smooth transitions and timely access to care.
• Performs specialized office procedures such as taking and transcribing dictation or meeting minutes/notes, creating forms and tables, or typing documents, correspondence, contracts, bids, charts, or technical and statistical reports.
• Interacts with other departments, clients/customers, and the public by telephone or in person; provides information, resolves complaints, directs individuals to appropriate personnel, or takes and relays messages.
• Maintains personnel information; assists in completion of audits and technical assistance projects.
• Maintains supply inventory and interacts with vendors and contractors.
• Coordinates/maintains sites, databases, programs, or operations of responsibility; prepares and distributes informational literature; maintains/troubleshoots department computers.
• Makes appointments and sets up/coordinates meetings; processes incoming and outgoing mail; assists with daily operations as directed.
• Performs routine office tasks such as data entry, filing, faxing, and photocopying.
• Assists with special projects as directed by supervisor.
• Performs other related duties as assigned.

PDN-9cef0410-c98a-487c-9eec-d31b78ad485b