The primary job responsibility of the Nutrition Education Specialist is to greet and initiate exceptional customer service to all stakeholders, fulfill job expectations and task assignments in an efficient and effective manner.

Essential Functions

• Successful completion of required training.
• In a professional and courteous manner, greets and assists all individuals who present to the Women, Infant, and Children (WIC) department.
• Cleans, maintains, sets up, and organizes the laboratory equipment to meet local and state quality assurance standards at the beginning and end of the day.
• Explains the mission of the WIC Program, the eligibility requirements, process for the services provided, voter registration process, rights and responsibilities, programs we refer, and other basic information.
• Determines what type of appointment(s) is/are needed and schedules appointment(s) in HANDS.
• Ensures the Separation of Duties by completing income verification and other approved tasks within the scope of work.
• The WIC staff will perform all the work required to administer and provide WIC services to eligible participants according to the Arizona WIC Program Policies and Procedures Manual (WIC PPM).
• Appropriately documents required data in HANDS and inputs accurate information.
• Answers basic questions, and initiates assistance for other requests outside of their scope.
• Transfers in-state and out-of-state clients in person and by video.
• Completes accurate height, length, and weight measurements, and hemoglobin values to help determine WIC eligibility.
• Provides nutrition education, including breastfeeding promotion and support that is responsive to the identified needs/interests of each participant.
• Provides follow-up breastfeeding support to participants.
• Provides mandatory and appropriate additional referrals reflecting the needs of the individual WIC participants.
• Documents nutrition services provided, including referrals and follow-up to referrals.
• Ensures that screening and referrals for lead testing and immunizations using a documented immunization record is performed.
• Appropriately documents required data in HANDS and inputs accurate information.
• Answers basic questions, and initiates assistance for other requests outside of their scope.
• Provide participant-centered nutrition and breastfeeding support services to WIC participants and offer Mountain Park Health Center (MPHC) approved resources and incentives.
• Facilitate goal setting for behavioral change and follow-up on goals set.
• Provide breastfeeding support and promote a culture of breastfeeding.
• Promote breastfeeding to WIC participants and provide breastfeeding education and support and refer to and promote the Breastfeeding Peer Counseling Program, when appropriate.
• Prescribe and tailor a food package appropriate to the participant's nutritional risk(s), category, and cultural preferences and issue food benefits as set forth in the WIC PPM.
• Provide program participants with information about available health and social services to which the participant could be referred. The participant shall be provided with written information regarding community services and referrals in accordance with the WIC PPM and MPHC referral procedures.
• Provide information, check for understanding, and document training to participants on program rules, regulations, WIC approved foods, use of eWIC cards, and food benefit use and redemption.
• Schedule group education for eligible participants.
• Offer and provide nutrition information.
• Utilize the hardware, software, and training provided by the Arizona WIC Program to operate the Contractor's portion of the WIC Computer Data System (HANDS).
• Complete all data elements required in HANDS as outlined in the WIC PPM.
• Document the Nutrition Discussion Contact with the appropriate note after each service. Maintain integrity of the program by keeping confidential information secure. Maintains security and inventory of food benefit supplies.
• Attend meetings, training, and conferences as required.
• Issues and receives breast pumps at the clinic. Travel to multiple locations during shift.
• Other duties as assigned.

Position Qualifications

Minimum Qualifications:

• High School Diploma or equivalent
• Valid Driver’s license

Preferred Qualifications:

• Previous experience in WIC
• IBCLC Certification