Hyatt Corporate Office, Chicago
The Opportunity
Hyatt seeks an enthusiastic Account Lead to join our National Sales Team. In this role, you will develop and nurture long-term, strategic partnerships with a designated set of accounts to increase Hyatt's performance across all regions. This role does work with both the transient and group segments. There will be defined goals, including a revenue target and other specific sales targets you will achieve through implementing the organization’s B2B sales strategy, customer engagements, and other tactics focused on increasing revenue, shifting market share, finding new business opportunities, and increasing Hyatt's brand awareness globally. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
Responsibilities include a core focus on total account management (both transient and group segments) As an Account Lead on the National Sales team, you will manage, own, and drive room night production and volume within your set account base by bridging your expertise and knowledge of our hotels, brands, and commercial offerings to your customers’ needs. You will be responsible for growing Hyatt’s presence in your customers’ hotel programs, identifying new business opportunities for our hotels, and leveraging Hyatt’s value proposition to grow revenue and exceed sales targets through a strategic sales approach. While this remote position
requires a highly motivated individual, our National Sales team cross-collaborates with all commercial areas of the organization. This position will report directly to the Senior Director of national Sales. Additional responsibilities include but are not limited to understanding customer trends, day-to-day account management, handling leads and RFPs, contributing to team accounts, leading and/or collaborating on strategic company initiatives and projects, maintaining travel expenses within a set budget, generating, and analyzing reports, and professionally representing Hyatt and our brands at key customer engagements and industry functions.
•Negotiate competitive deals offering value to the customer while maintaining profitability for Hyatt
•Create and implement strategic action plans for a portfolio of accounts to meet/exceed revenue goals
•Plan and organize sales calls and business travel, including customer appointments, quarterly business reviews, tradeshow/industry event participation, Fam Trips, and internal meetings as appropriate
•Effectively communicate and bring Hyatt’s story to life
•Champion new and needed hotels and other company initiatives and priorities
•Resourcefully engage all areas of the organization to find collaboration opportunities, experiment, and secure the sale
•Possess a strong customer service mindset
•Engage with hotel sales teams, operators, and owners to build rapport and increase awareness of the National Sales team
•Stay current on market conditions, forecasts, and trends and translate to action with proactive measures to drive sales
•Maintain a high level of productivity while working independently in a fast-paced and relatively autonomous environment
•Demonstrate strong follow-up, organizational skills, and leadership mindset
•Demonstrate a commitment to Hyatt's core values
Qualifications
Experience Required:
•Minimum 5 years of hotel experience in the same field, industry, or other equivalent business/ function role.
•Strong sales knowledge of transient, group, and leisure segments.
•Multiple hotel and brand experience is a plus
Experience Preferred:
•Bachelor’s degree in Hotel Management, Sales, or Business required
•Efficient with computer skills (Microsoft Office)
•Envision, EAS, Agency 360, Lanyon RFP Proficiency, LinkedIn Navigator
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
