Responsibilities:
Scientific expertise
• Develops and maintains a broad knowledge of medical, scientific and technical information for therapeutic area and product portfolio. May create and develop key Medical Communication Documents, this includes but is not limited to Scientific Response Documents (SRDs), content for medical meetings/symposia/Advisory Boards, content for internal Medical Affairs staff training and Data-on-File, ensuring prompt and accurate quality assured documents in alignment with the Global and Regional Medial Affairs scientific messages and strategy.
• Reviewer of medical information documents/materials that go through the review process.
• Partners across functional groups; an expert Medical Information contact and resource to internal colleagues regarding influenza and CSL Seqirus’ product portfolio; provides training and guidance to colleagues, including but not limited to Medical Affairs, 3rd party service providers, commercial sales and customer service teams.
• Develops materials for the implementation of product, therapeutic area and procedural training materials to educate medical information personnel, sales force, MSLs, marketing and others.
Medical Information
• Managing day to day activities and interactions for inquirers to ensure questions are addressed in a timely and compliant manner
• Handling complex, second-line Medical Information responses
• Provision of new and updated SRDs and product labelling to Medical Information vendors and distributors
• Interrogation of literature databases e.g. PubMed, Embase etc to conduct online searches to answer Medical Information inquiries
• Triaging Medical Information inquiries and managing the internal medical information mailboxes to ensure prioritization of second-line Medical Information inquiries
• Maintaining a collaborative work culture between CSL Seqirus and the Medical Information teams within retained medical information vendors and full-service distributor teams.
• Training of Medical Information vendors and distributors on Medical Information and CSL products
• Supports the creation and updating of Medical Information Standard Operating Procedures and Work Instructions, this includes both internal processes and those in place with Medical Information, 3rd party service providers.
• Identifying opportunities for efficiencies in Medical Information e.g. Medical Information web portals, utilizing AI technology, temperature excursion tools etc.
• May participate in the on-site management of Medical Information Booths at Regional Congresses and Conferences.
Vendor Oversight and Quality
• Quality monitoring and oversight of Medical Information vendors
• Review of external provider reports for AEs, PCs, customer focus and most up to date information
• Analyses reports generated from inquiries to identify issues, patterns and trends, and shares the findings with key internal stakeholders
• Development of a Dashboard for Medical Information Key Performance Indicator and metrics monitoring
Pharmacovigilance and Quality
• Identifying adverse events and product complaints during interactions with customers
• Ensuring adverse events and product complaints are reported in a timely and compliant manner
Qualifications:
• Graduate degree in Life Sciences, Nursing or Pharmacy
• Knowledge of influenza therapeutic area
• Experience of medical information as well as regional and local pharmacovigilance compliance and adverse event reporting requirements
• Knowledge of regulations governing information provision to customers within the pharmaceutical industry
• Ability to conduct literature searches and then translate this information into meaningful responses
• Excellent attention to detail and organizational skills
• Ability to prioritize tasks and meet agreed metrics with customer focus
• Excellent communication and project management skills
• Ability to operate in a collaborative work environment
• High ethical standards as well as personal credibility
• Strong relationship and negotiation skills
• Team player with a commitment to customer service
• Ability to show initiative and sound judgement
• Strong technical skills in MS Office suite (Word, PowerPoint, Excel) and MS SharePoint. Power Bi and SmartSheet
• Ability to work independently (self-motivating) and as part of a team
• Values and behaviours consistent with CSL’s
• Process-oriented and critical thinking
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
Our Benefits
CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what’s available to you as a CSL Seqirus employee.
About CSL Seqirus
CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus.
We want CSL Seqirus to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL Seqirus.
Do work that matters at CSL Seqirus!
Watch our ‘On the Front Line’ video to learn more about CSL Seqirus
