For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
JOB DESCRIPTION:
The Manager Group Sales oversees daily management of the group sales department and account executive team. This role develops tactical and innovative ticket sales strategies to target groups for Ontario Reign games and ancillary events. This position will require a business plan and execution of a strategy to surpass all revenue targets. This position is also responsible for recruiting, training, and developing our Group Sales Team.
ESSENTIAL FUNCTIONS:
- Generate new/increased sales revenue opportunities through effective leadership, implementation of best sales practices, development of sales strategies, sales training, inventory maximization and results tracking.
- Implement new group sales programs and maximize revenue from existing group sales programs. Develop group sales account executive’s skills by facilitating on-the-job training and coaching. Meet or exceed weekly, monthly, and annual sales team goals and activity requirements
- Provide daily oversight of group sales account executive’s, monitoring sales goals, KPIs, and development of team relationships. Make hiring and discipline/termination decisions, working in coordination with Human Resources. Conduct employee performance reviews (monthly/bi-weekly Goal Setting meetings, mid-year and end-of-year).
- Collaborate with other departments to conceptualize, plan, organize, and implement group theme game events. Collaborate with Marketing and Global Partnerships departments to establish and execute major group theme nights. Manage the team’s efforts to fulfill various asset experiences each game and analyze them to improve for the future.
- As a member of the sales leadership team, create and foster a positive and energetic sales culture within the Ontario Reign sales team, as well as the entire Front Office. Attend team, community, and other events for purpose of maximizing sales opportunities.
- Consistently execute by being organized, proactive, and owning projects with team leaders. Maintain and develop relationships with key organizations that extend beyond sales executive contacts.
- Consistently execute by being organized, proactive, and owning projects with team leaders. Maintain and develop relationships with key organizations that extend beyond sales executive contacts.
- Assist Director, Ticket Sales and Service in creating the annual group ticket sales business plan.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The Manager Group Sales must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
- Proven ability to meet or exceed established sales goals
- Ability to read, listen, and communicate effectively, both verbally and in writing
- Thoroughness and attention to detail
- Highly motivated, naturally assertive, with a positive attitude
- Ability to multi-task effectively and with a sense of urgency, sometimes under a high level of pressure
- Excellent organizational and time-management skills
- Enthusiasm for and/or experience in professional sports sales and/or service
- Flexible hours required: working evenings/nights, weekends and holidays
QUALIFICATIONS:
- BA/BS Degree (4-year) In a related field
- 4-6 years Related Work Experience
- Prior experience managing a team
- Proven leadership experience
Pay Scale: $67,000-$70,000
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
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