Pay Transparency Statement:
The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
The Learning Management System Specialist (LMS) is a crucial support role within the organization, responsible for the day-to-day management and operational aspects of the LMS to ensure smooth functioning and user-friendly experience, enabling effective delivery of learning and development for our employees. Reporting to the Instructional Design Manager, this role focuses on system enablement, maintenance, user support, troubleshooting and optimization of the LMS.
Position Responsibilities may include, but not limited to:
- Day to day administration of the LMS including, managing and coordinating eLearning events, setting up ILT training classes, build & run reports, and customize content according to project manager’s needs and proper configuration based on the system of standards and governance
- Serve as SME regarding optimal LMS system configuration for enrollment, scheduling, and logistics
- Partner with Business unit analysts to define and create user groups in the LMS
- Own and manage LMS inquiries to resolve functional issues within the system and answer questions from stakeholders
- Collaborate internally with SMEs, Training team, and internal customers to provide specialized expertise and support as they develop and present courses
- Partner with HR to provide guidance and/or end users on learning solutions
- Escalate critical issues with support tickets to Cornerstone
- Maintaining version control, updating content as needed and ensuring assignments are deployed appropriately to meet compliance standards
- Support the work on content development of the training team by helping to build courses, create evaluations, and assessments to ensure deadlines are met
- Other projects or duties as assigned
Required Skills and Experience:
- Bachelor’s Degree and 1+ years’ related experience OR High School Diploma and 4+ years’ related experience
- Excellent customer service and communication skills with the ability to support request and resolve most issues in 24 hours
- Strong attention to detail and organizational skills
- Ability to work independently and as a team player
- A self-starter / self-manager
- Strong technical aptitude and problem-solving skills with the ability to troubleshoot complex technical issues
- Experience in Microsoft Office: Outlook 365, Excel, PowerPoint, and SharePoint
- This position must pass a post-offer background and drug test
Preferred Skills and Experience:
- Demonstrated success in administering, using, and supporting a Learning Management System; Cornerstone
- Familiarity with instructional design principles and online learning best practices
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
