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The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
The Lead Systems Analyst position provides leadership for the Application Support, Enhancement, Design, Build and Implementation oversight for assigned IT Applications. The position working in conjunction with and/or on behalf of the department manager oversees staff activities, provides input to annual performance appraisals, and provides input into hiring or disciplinary action. Exercises discretion with independent thought and judgment. Ability to work independently and meet deadlines.

This position may be a fit for you if you are EPIC Certified in Claims Administration and have experience with EPIC Tapestry in the areas of claims, contracts, and benefits.

Required Qualifications

• Bachelor's Degree in healthcare, information systems, or related field or appropriate certifications may be substituted. Relevant experience in excess of seven (7) years may substitute for degree.
• 7 Years experience with managing complex enterprise business/clinical systems.
• Leadership experience.

Preferred Qualifications

• 5 Years in an application analyst role.
• Previous project management experience.
• Six Sigma Yellow Belt Certification - Various-No accreditation board -PREFERRED

Other Qualification Requirements

• Professional Certifications (2 preferred): Certifications that portray advanced level of proficiency relevant to the job responsibilities.

Essential Functions

• Communication
  Ensures effective communication with stakeholders.
  Oversees assigned staff members to ensure that effective communication methods consistent with Sharp Behavior Standards are used.
  Identifies key stakeholders who are internal and external to IS. Includes various stakeholder roles, for example, process owner, approver, resource, team member, or interested party.
  Uses a variety of written and oral communication tools and techniques that are appropriate for the message and the audience.
  Develops and achieves consensus on communication plans.
  Evaluates communication plans and refines processes for improvement.
  Works closely with the IT help desk to provide education and otherwise facilitate the resolution of problems.
  Works with client leadership in obtaining input on projects and enhancements.
  Coordinates interactions with key vendors.
  Proactively communicates completion dates. Communicates in a timely fashion both to the requestor and management when project schedules may not be met.
  Ensures adequate communication of project related issues.
  Shares ideas and information with others who might find them useful.
• Leadership
  Exercises leadership role with staff and clients to promote customer satisfaction and staff development.
  
  Exercises discretion with independent thought and judgment.
  Ability to work independently and meet deadlines.
  Provides leadership and acts as a mentor for technical application staff. Works with individuals in addition to providing group education sessions.
  Provides oversight to staff to manage client expectations and priorities through effective communication and interaction.
  Demonstrates comprehensive expertise regarding technical, applications and client operations.
  Reviews the need for training and recommends the appropriate training programs for designated individuals or work groups in system functions and operations in order to maximize user effectiveness.
  Solicit creative solutions to problems from assigned staff.
  Manages interactions with clients to ensure understanding, agreement and attainment of project goals. Trains new IT staff in system functions and operations in order to maximize user effectiveness and utilization of systems.
  Provides input to department Manager on assigned staff performance evaluations, staff selection and corrective actions decisions.
  Promotes inter and intra-department team work with co-workers, and management to support attainment of department goals.
• Problem solving
  Establishes and monitors processes for utilizing effective and creative problem solving techniques within Information Systems accepted framework to develop quality services and resolve problems.
  Oversees the analysis and implementation for effective client workflow.
  Demonstrates in depth knowledge of technical application environments.
  Creates/maintains/follows documented standards/processes.
  Oversight for team member's efforts for analyzing user needs/requirements through on-site visits; review of department policies/procedures; and review of system capabilities; ensuring attainment of optimal functionality; and user satisfaction.
  Leads the identification of root cause and determines solutions for problems.
  Identifies and communicates options and proposed solutions.
  Develops a comprehensive analysis of pros/cons and implications of proposed solutions.
  Demonstrates strategic and forward thinking by conducting thorough analyses of proposed solution's impact to other applications.
  Oversees the response to on-call issues in a manner and time frame consistent with the department guidelines, including ticket transfer procedures, if transferring is appropriate.
• Project management
  Insures team members demonstrate consistent and effective application of Project Management techniques.
  Effectively assigns department staff member's operational tasks to ensure adequate coverage of supported applications.
  Leads the assigned department operations and ensures adherence to project management methodology.
  Analyzes department and client needs to develop a workable training plan.
  Determines an accurate scope, definition, and charter for the project.
  Ensures execution of training plan.
  Determines and plans for appropriate project task support and task communication.
  Leads risk identification and mitigation efforts.
  Develops and maintains project plan.
  Communicates project scope, deliverables, plans, post project reports and issues.
  Negotiates to obtain consensus and approval on required changes.
  Follows approved project management standards.
  Monitors and reports progress of the implementation.
• System configuration and testing
  Provides leadership for the Application Support and Application Enhancement, Design, Build and Implementation oversight for IT Applications.
  Ensures the appropriate use of test environments.
  Oversees the performances of testing using established test plans and document results.
  Validates that software changes are consistently maintained across the production and test environments according to IS policy.
  Demonstrates in depth knowledge of technical application environments.
  Responsible for creating and maintains documented standards/processes and insure team members adheres to such.
  Consults on the development of test scripts that include: standard functionality, client workflow, tables/dictionaries, screen design, system options and rules.
  Working with department management ensures that production delays do not occur due to negligence or failure to following established procedures.
  Audit that staff is following change management procedures and intervenes as required.
  Fully understands and oversees scheduled and unscheduled downtime processes, disaster recovery procedures for the department.
  Demonstrates knowledge of and adherence to Sharp Security policies.
  Demonstrates awareness of vendor SLA's. response time, resolution time and escalation time and intervenes as requested by management on vendor issues.
  Demonstrates awareness of vendor contract clauses and intervenes as requested by management on contractual issues.
  Audits and insures recommendations for the development of system documentation for on-call and other operational requirements.
  Reviews and makes changes/recommendation to the department's peer review process per change management guidelines.
  Oversees the process of Developing and Implementing the User Acceptance Testing plans.

Knowledge, Skills, and Abilities

• Knowledge of clinical and business operations in a healthcare environment.
• Knowledge of hospital and clinic culture, regulatory requirements (e.g., JCAHO), and health care requirements as it relates to information security and privacy (e.g., HIPAA).
• Demonstrated ability to fulfill the duties and responsibilities described herein.
• Must be able to calmly and professionally respond to frequent deadlines for reports and related tasks, and to prepare work and presentations on short notice.
• Must be able to respond calmly and professionally to telephone or face-to-face contact from angry or frustrated users/clients.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class