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Job Title

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Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an IT Analyst IV. Join us and support CSAA IG in achieving our goals.

Your work:

Identity Federation Management:

• Design, implement, and manage identity federation solutions to enable seamless and secure access for business partners and agents.
• Collaborate with third-party vendors and internal teams to establish and maintain trust relationships and Single Sign-On (SSO) configurations.
• Access Issue Resolution:
• Diagnose and resolve access issues for business users, ensuring minimal disruption to operations.
• Provide support and troubleshooting for identity and access management (IAM) systems and tools.

Business Access Enhancements:

• Identify and implement enhancements to business access protocols to streamline operations and improve efficiency.
• Work closely with business units to understand access needs and develop solutions that align with business goals.

Agent Experience Improvement:

• Develop and implement strategies to enhance the access experience for insurance agents, ensuring quick and easy access to necessary systems and information.
• Gather feedback from agents and business users to continuously improve access processes.

Engineering and Architecture Oversight:

• Lead the engineering and architectural efforts related to business access management, ensuring scalable and secure solutions.
• Develop and maintain comprehensive documentation for IAM processes, configurations, and workflows.

Required Experience, Education and Skills:

• Minimum of 15 years of experience in Information technology or a related field.
• Strong understanding of identity federation, SSO, and IAM protocols (SAML, OAuth, OpenID Connect).
• Experience with IAM tools and technologies (e.g., Okta, Azure AD)
• Excellent problem-solving skills and the ability to troubleshoot complex access issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with business and technical teams.
• Experience in the insurance industry or a related field is a plus.
• Proficiency in IAM concepts and best practices.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a commitment to improving user experience.

What would make us excited about you?

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…
• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition:

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $110,700 - $123,000. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $99,630 - $135,400. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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Knowledge, Skills and Abilities

Required:

• Ability to create non-functional requirements and translate business requirements into non-functional requirements.
• Solid understanding of development, quality assurance and integration methodologies.
• Ability to trace given transactions through a complex system and document how systems and overlapping processes interact.

Preferred:

• Working knowledge of industry practices and CSAA IG's policies and the ability to develop a clear understanding of the company's key functional processes and resources.

Education, Work Experience, Licenses & Certifications

Required:

• Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience.
• 8+ years System documentation experience and/or technical writing.