The IT Digital Delivery Lead is responsible for leading the deployment, maintenance and improvement of business applications and systems. Responsibilities will include all deliverables (estimates, designs, configuration/development, deployments) meeting timelines and quality standards. In addition, this person will provide subject matter expertise in the Sales, Distribution, and Digital Customer Experience areas, which includes providing solution alternatives and estimates, gathering, and interpreting of requirements, and designing, documenting and delivering solutions.

What will you do?

• Lead assigned portions of and/or participate in the development, analysis, prioritization, and organization of specifications, data mapping, diagrams, and flowcharts for developers and testers to follow

• Translate non-technical requirements into highly technical specifications

• Manage the set-up and configuration of systems

• Implement best practices for scalability, supportability, ease of maintenance, and system performance

• Manage and maintain overall solution architecture, scalability, and integrity

• Define solution limitations and requirements

• Work with Architects to ensure all systems integrate into the solution’s technology stack

• Communicate the solution context and intent and align development stakeholders on the technical direction

• Work with vendors and suppliers to evaluate options for solutions and services ensuring external requirements and features are incorporated into solution designs

• Establish and enforce standards as part of the solution roadmap development

• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas

• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process

• Develop and maintain technical documentation (processes, designs, etc.)

• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms

• Serve as the subject matter expert for solution development in the assigned area

• Provide mentoring and coaching to junior team members. Serve as the first reviewer for work performed by junior team members

• Other job duties and projects as assigned.

What do you need for this role?

• Bachelor's in Computer Science, Business or related field is required.

• 5+ years SAP SD experience in implementing projects and supporting solutions

• 3+ years Salesforce Administrator experience for Sales/Service Cloud, Experience Cloud

• 5+ years of hands-on project experience in the design, configuration/development, and delivery of business process solutions

• Knowledgeable in Salesforce Marketing Cloud and Data cloud will be considered an asset

• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems

• Strong knowledge of business processes, and how data and software applications support those processes

• Strong computer, hardware, software, and analytical skills

• Proven ability to assess business needs and translate them into relevant solutions

• Strong understanding and knowledge of the principles and practices associated with packaged and/or SaaS applications

• Knowledge of agile methodologies and frameworks such as Kanban preferred

• Strong proficiency in estimation and planning

• Strong verbal, written, listening and presentation communication skills

• Strong organizational skills and attention to detail

• Ability to work with employees at all levels of the organization

• Demonstrated proficiency in conflict resolution

• Ability to track and remove impediments

• Demonstrated problem solving techniques and strong analytical skills

• Solid interpersonal skills with the ability to work as part of a collaborative team across the organization

• Ability to adapt to a continually changing business and work environment and manage multiple priorities

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook), Visio, Teams

• Technical Certification(s) within Software Development discipline or Software Application is preferred
  

Mosaic is a pay for performance company. The salary range for this role is $105,000 - $145,000. Total compensation is based on performance and contribution.