Infrastructure Engineer - LTL Fulfillment Support and Operations at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Infrastructure Engineers are responsible for providing a reliable, flexible, scalable, secure, and efficient IT infrastructure to meet current and future organizational needs. They have deep knowledge and hands-on experience in enterprise-wide platforms, and solve technical problems while working on technology initiatives. Infrastructure Engineers have strong architectural, leadership, and technical skills. They ensure delivery of high-quality artifacts, define standards and configuration for the IT infrastructure, and ensure adherence to these standards. Infrastructure Engineers interact in a highly effective manner with other team members and management, drive innovation, and influence delivery and performance.

The LTL Fulfillment Support and Operations team is responsible for monitoring, supporting, and maintaining the overall Costco Logistics and Fulfillment production ecosystem focusing on the health and operation of the environments, platforms, hardware infrastructure, and order management systems. This team is responsible for developing operational standards, training, monitoring, and support for the non-production and production logistics & Fulfillment ecosystem. This area is also responsible for ensuring security and compliance of the Costco Logistics and Fulfillment platform in alignment with Costco policies, regulations, and industry frameworks. This is a highly collaborative team within Ecommerce, as well as other areas of IT to ensure minimal disruption to our members and our business.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Leads/Collaborates the technical evaluation of all hardware and infrastructure and makes recommendations, sources quotes, and the preparation of paperwork.

● Implements practices, processes, and procedures consistent with Costco's information security policy and IT standards

● Automates, documents, shares, educates, delegates, and improves processes.

● Supports Costco Logistics/Fulfillment end users and systems.

● Executes and supervises installation of LTL/Costco Logistics and Fulfillment I.T. equipment and infrastructure systems at existing locations, new locations, closures, and relocations.

● Designs, analyzes, evaluates, tests, debugs, and implements applications, OS’s, programs, and hardware supporting LTL/Fulfillment Operations.

● Provides initial solution(s)/support structure for peripheral integration: RF devices, mobile tablets, printers, conveyor systems, etc.

● Facilitates overall coordination and supervises the day-to-day tasks required to ensure projects are meeting goals and deadlines.

● Interfaces with other IT departments, suppliers, and manufacturers to develop configuration, support, and installation standards.

● Establishes and monitors SLOs and SLIs for application operations.

● Collaborates with Enterprise Monitoring to provide sufficient monitoring and alerts for defined processing, SLAs, etc.

● Creates and maintains detailed and up-to-date technical documentation in a team repository.

● Manages system resources in partnership with various teams to assure maximum system performance and appropriate system capacity for peak periods and growth.

● Creates queries, programs, scripts, and reports supporting and adhering to change control policies that help to define and develop best practices for Infrastructure and application management.

● Researches, recommends, and develops innovative, automated approaches for day to day work.

● Recommends and follows security management practices, including the ongoing promotion of awareness on current threats, auditing of server logs, and other security management processes.

● Participation in off-site design and rollout activities, as well as validations of solutions (including DR/HA tests).

REQUIRED

● General understanding of large enterprise systems on Windows and Linux Server Operating Systems.

● Experience with installing and configuring large enterprise applications on Linux or Windows Servers.

● Strong focus on design, build, deployment, security, system optimization, and customization.

● Experience with both Windows (2012 through 2019) and Linux Operating Systems (RHEL 7 and 8).

● Experience with PERL, shell, and/or PowerShell scripting.

● Excellent analytical and problem-solving skills.

● Ability to operate independently with a high threshold for dealing with uncertainty, while simultaneously collaborating with various functional and technical teams.

● Proficiency in troubleshooting and root cause analysis.

● Ability to work with limited supervision and exhibit a strong sense of urgency.

● General knowledge of client-server systems, preferably in the logistics and fulfillment categories (Pyramid, WMS, etc.).

● Good understanding of corporate IT policies, procedures, standards, and service level commitments.

● Scheduling flexibility to meet the needs of the business including weekends, holidays, and 24 x 7 on-call support on a rotational basis.

● Ability to travel to meet the needs of the department, including to Canada.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. In some cases, applicants and employees for selected positions will not be sponsored for work authorization, including, but not limited to H1-B visas.

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