Job Description

Role : Proximity – New York

Job Summary –

We are seeking a highly skilled and experienced Hardware Support IT Engineer to join our financial institution's IT team. The ideal candidate will have extensive knowledge and experience in providing technical support for Microsoft products and HP laptops. The primary responsibility of the Hardware Support IT Engineer is to ensure that all hardware-related issues are resolved in a timely and efficient manner.

Responsibilities:

 Provide technical support for Microsoft products and HP laptops including hardware installation, configuration, and troubleshooting.

 Ensure that all hardware-related issues are resolved promptly to minimize downtime and optimize system performance.

 Collaborate with the IT team to identify and implement hardware upgrades and replacements as needed.

 Maintain accurate and up-to-date hardware inventory records.

 Develop and implement procedures for hardware maintenance, testing, and repair.

 Ensure compliance with all hardware-related policies and procedures.

 Provide training and support to end-users on hardware-related issues as needed.

 Stay up to date with the latest hardware technologies and trends to ensure that the institution is utilizing the most effective and efficient solutions.

Years of experience needed –

2 to 5 years

Technical Skills:

 Minimum of 5 years of experience in hardware support, preferably in a financial institution.

 In-depth knowledge of Microsoft products and HP laptops.

 Strong troubleshooting and problem-solving skills.

 Ability to work independently and collaboratively in a team environment.

 Excellent communication and interpersonal skills.

 Ability to prioritize and manage multiple tasks effectively.

 Detail-oriented with strong organizational skills.

 Availability to work flexible hours as needed.

 Relevant certifications such as Microsoft Certified Solutions Expert (MCSE) and HP Certified Professional (HPCP) are a plus.

 Ask targeted questions to diagnose problems.

 Guide users with simple, step-by-step instructions.

 Conduct remote troubleshooting.

 Customize desktop applications to meet user needs.

 Record technical issues and solutions in logs.

 Direct unresolved issues to the next level of support personnel.

 Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

 Hands-on experience with Windows 10.

 Working knowledge of office automation products and computer peripherals, like printers and scanners.

 Knowledge of network security practices and anti-virus programs.

 Ability to perform remote troubleshooting and provide clear instructions.

 Excellent problem-solving and multitasking skills.

 Customer-oriented attitude.

Certifications Needed:

 Any Graduate or pursuing last year of Graduation.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills

PRIMARY COMPETENCY : Desktop and Laptop Technologies PRIMARY SKILL : Diagnostics-Hardware - Desktop and Laptop PRIMARY SKILL PERCENTAGE : 100