Job Description
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As an Hourly Department Manager, you'll oversee Partners and day-to-day direction and coordination of a Store's Bakery Department. You'll coach on and foster the highest levels of customer service, execute merchandising programs, and monitor / be held accountable for the department's financial performanceOnce you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling?PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?We are looking for:- School of Retail Management (SORM- leadership / management skillsWhat is the work?Management:- Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters- Assists department Partners with their duties; coaches / trains, / evaluates as needed- Holds Partners accountable for following SOPs- Prepares work schedules, orders product, controls inventory, monitors department budget and payroll- Completes / distributes all required reports and paperwork so accounting statements accurately reflect departmental performance- Complies with SOPs and department / Loss Prevention procedures to minimize shrink and residual inventoryMerchandising / Sales:- Executes merchandising programs; drives sales by merchandising appropriate variety and quantity of products daily- Monitors / accountable for the department's financial performance- Monitors financial records and inventory levels to help maximize sales, profit, and meet metrics and budget goals- Researches / analyzes potential or existing process breakdowns; proactively works with necessary Partners to identify and resolve root cause- Uses appropriate H-E-B systems to determine the best opportunities to drive sales- Maintains the highest levels of customer service through personal example, SOP compliance, and accountabilityFood Safety / Sanitation:- Ensures compliance with federal, state, and H-E-B regulations, policies, and standards for product / food safety and sanitationWhat is your background?- Minimum age 18 (mandatory)- 1+ years of experience in the department, or comparable experience- School of Retail Management (SORM)- Completion of Store / department training (e.g., forklift / power jack)- Food Safety certificationDo you have what it takes to be a fit as an H-E-B [Hourly] Department Manager?- Advanced interpersonal skills- Advanced verbal / written communication skills- Analytical and problem-solving skills- Leadership / management skills- Organization and planning skills; attention to detail- Computer skills, including MS Office and H-E-B systems- Ability to manage multiple priorities and shift focus between projects / tasks- Ability to adapt to stressful situations, manage change, and give productive feedback- Ability to delegate effectively- Team-orientedCan you...- Function in a fast-paced, retail environment- Work extended hours and / or rotating schedules, including nights and weekends- Safely maneuver around moving mechanical parts and high, precarious places- Stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side during shift- Occasionally* work in a cooler / extremely cold environment- Occasionally lift 50 lbs- Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs*** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As an Hourly Department Manager, you'll oversee Partners and day-to-day direction and coordination of a Store's Bakery Department. You'll coach on and foster the highest levels of customer service, execute merchandising programs, and monitor / be held accountable for the department's financial performance Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first? HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling? PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks? We are looking for: - School of Retail Management (SORM - leadership / management skills What is the work? Management: - Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters - Assists department Partners with their duties; coaches / trains, / evaluates as needed - Holds Partners accountable for following SOPs - Prepares work schedules, orders product, controls inventory, monitors department budget and payroll - Completes / distributes all required reports and paperwork so accounting statements accurately reflect departmental performance - Complies with SOPs and department / Loss Prevention procedures to minimize shrink and residual inventory Merchandising / Sales: - Executes merchandising programs; drives sales by merchandising appropriate variety and quantity of products daily - Monitors / accountable for the department's financial performance - Monitors financial records and inventory levels to help maximize sales, profit, and meet metrics and budget goals - Researches / analyzes potential or existing process breakdowns; proactively works with necessary Partners to identify and resolve root cause - Uses appropriate H-E-B systems to determine the best opportunities to drive sales - Maintains the highest levels of customer service through personal example, SOP compliance, and accountability Food Safety / Sanitation: - Ensures compliance with federal, state, and H-E-B regulations, policies, and standards for product / food safety and sanitation What is your background? - Minimum age 18 (mandatory) - 1+ years of experience in the department, or comparable experience - School of Retail Management (SORM) - Completion of Store / department training (e.g., forklift / power jack) - Food Safety certification Do you have what it takes to be a fit as an H-E-B [Hourly] Department Manager? - Advanced interpersonal skills - Advanced verbal / written communication skills - Analytical and problem-solving skills - Leadership / management skills - Organization and planning skills; attention to detail - Computer skills, including MS Office and H-E-B systems - Ability to manage multiple priorities and shift focus between projects / tasks - Ability to adapt to stressful situations, manage change, and give productive feedback - Ability to delegate effectively - Team-oriented Can you... - Function in a fast-paced, retail environment - Work extended hours and / or rotating schedules, including nights and weekends - Safely maneuver around moving mechanical parts and high, precarious places - Stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side during shift - Occasionally* work in a cooler / extremely cold environment - Occasionally lift 50 lbs - Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs** * While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day ** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
