ALG Vacations (ALGV), part of the Hyatt family, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America’s only vertically integrated travel, hospitality, and leisure management group, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as a Group Sales Team Lead with ALG Vacations.  In this role, you will efficiently manage new group sales leads and provide immediate backup support for Group Sales Consultants during both scheduled and unscheduled absences. You will oversee the main support email inbox, prepare reports, and assist with pricing and quotes. Additionally, you will handle customer service escalations and promote team member growth and development through targeted coaching and training initiatives.  

A successful Group Sales Team Lead will:

• Oversee and allocate new sales leads to team members, ensuring timely and effective follow-up and conversion.
• Provide backup support by managing the Group Sales Support email for team members during absences, including addressing urgent issues and managing workloads.
• Handle complex customer issues and escalations that require advanced problem-solving or negotiation skills.
• Prepare and present reports to team members holding extended inventory (Non-Deposit) & delayed quotes (WOES). Make timely updates in CRM to track progress.
• Mentor and train team members, offering guidance on sales techniques, product knowledge, and customer interactions to enhance their skills and performance.
• Assist in calculating rates for quotes by analyzing requirements, applying pricing strategies, and ensuring accuracy to provide competitive and tailored options for clients.
• Assist in updating the CRM by entering and maintaining accurate client & supplier information and ensuring data integrity to support effective sales management and reporting.
• Demonstrate a commitment to ALG Vacations core values.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Requirements:

• High School Diploma/equivalent required
• 1+ year of selling Group Travel is required

• 2+ years of customer service experience is preferred

• Strong proficiency in Microsoft Excel as well as Outlook, Teams, PowerPoint, and Word
• Experience working in a CRM system is preferred, currently using Salesforce
• Ability to promote positive energy to multi-task and operate in a fast paced, customer centric department
• Excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Ability to work collaboratively with colleagues in a team-oriented environment as well as independently in a home-office environment free of distractions. 
• Ability to work under pressure, meet deadlines and exceed established sales targets
• Strong understanding of the Groups workflow process and ability to efficiently navigate through various computer screens and programs
• Knowledge of principles and processes for providing exceptional customer service
• Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Ability to listen, understand, and communicate information and ideas both verbally and in writing

About ALG Vacations:

It all begins when our client’s book with ALG Vacations. We keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has been part of the Hyatt family. At Hyatt, we believe in the power of belonging and creating a culture of care where our colleague’s become family. Our colleagues and our guests have been at the heart of our business since 1957 and helped Hyatt become one of the best and fastest-growing hospitality brands in the world.

As we continue to grow our business together, we never lose sight of what’s most important: Our People. We turn trips into journeys, encounters into experiences and jobs into careers. 

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

        Empathy • Well Being • Inclusion • Integrity • Respect • Experimentation                                       

Our Commitment to Diversity & Inclusion

Being part of ALG Vacations and the Hyatt family means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

*Add benefit information & EEO/AA statement on postings if applicable

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.