The Functional Analyst, Principal is responsible for gathering, analyzing and documenting business or system processes and requirements for NJM’s applications. This role will work closely with all Project and Business team members throughout the project lifecycle. This role will be required to lead other team members and coordinate work efforts, lead problem and solution scoping efforts, effectively communicate requirements, and may coordinate quality assurance activities.
Job Responsibilities:
Analysis/Technical Skills:
Lead and coordinate requirements planning & monitoring activities for project delivery.
Collaborate with applicable stakeholders to understand and diagram existing or new business processes using a variety of modeling techniques.
Elicit, capture and document requirements independently; prepare and maintain documentation utilizing user stories, use cases, diagrams, or other requirement management templates and tools.
Understand and demonstrate proficiency in appling appropriate requirements elicitation techniques (interviews, surveys, brainstorming sessions, etc.).
Well versed with estimation methodologies; provide estimates for assignments independently and lead team members with task estimation.
Lead meetings and drive team interaction, as well as foster business relationships.
Understand in detail the features, functions, and capabilities of package solutions in order to achieve proper business requirements alignment and adaptation to package as needed.
Assist in the investigation and resolution of incidents as needed.
Quality:
Complete assignments within expected timeframes.
Produce high-quality artifacts with a minimal level of re-work to ensure the accuracy of deliverables and adherence to standards.
Accountable for reviewing artifacts produced by team members and ensuring quality deliverables are produced.
Regularly confirm expectations for self and team members; proactively provide due dates for assignments.
Proactively communicate status of assignments, identify gaps/issues which will impact targeted timeframes for deliverables, and communicate potential solutions for successful delivery.
Participate in testing activities; coordinate defect triage efforts
Actively promote and enforce IT department best practices and standards.
Lead project meetings as necessary for successful delivery.
Continuous Improvement & Product Knowledge:
Proactively provide mentoring to team members.
Preserve/continue to develop an in-depth knowledge of multiple application’s current implementations as well as available features and functionality; mentor others on such
Through self-study remain informed of industry wide trends and departmental/company strategic initiatives.
Proactively contribute to design of solutions by providing SME support. Evaluate effectiveness and completeness of proposed solutions.
Lead process improvement initiatives for the individual, functional group/team, department or organization and drive implementation to increase effectiveness and efficiency.
Work with vendors to implement solutions that support NJMs current and future needs.
Recommend and drive implementation of new features and functions that could add value to existing solutions.
Work Coordination and Delivery Support:
Mentor team members and drive work toward a successful delivery of efficient solutions.
Lead other analysts; provide guidance and demonstrate accountability for their deliverables.
Work closely with delivery team to plan project(s) and lead/coordinate team activities during project phases.
Understand scope of authority; recognize when to make decisions or escalate to higher levels.
Tailor communications to audience’s needs and level of understanding; mentor others on such.
Ensure that business needs are met as work evolves.
Required Skills & Experience:
10+ years of experience as a Business Analyst (working with Personal & Commercial Insurance products is required).
14+ years of experience in software delivery.
Bachelor’s degree in related field or equivalent experience.
Proven extensive knowledge and experience of different requirements gathering tools and techniques (use cases, diagramming, process modeling, interviews, workshops, etc.).
Proven extensive knowledge and experience of multiple project delivery methodologies (Agile, Waterfall, etc.).
Proven extensive experience leading and coordinating team work efforts.
Extensive experience in leading other analysts and provide guidance for their deliverables. Lead and coordinate requirements planning & monitoring activities for project delivery.
Proven experience in leading process improvement initiatives for the individual, functional group/team, department or organization and drive implementation to increase effectiveness and efficiency.
Ability to learn quickly in a fast-paced environment, and adapting to change.
Ability to work both independently and in a team-oriented, collaborative environment is essential.
Ability to adapt to shifting priorities, demands and timelines.
Excellent verbal, written, and interpersonal communication skills.
Excellent analytical and problem-solving capabilities.
Certifications or licenses related to Agile Project Delivery, Business Analysis, or Property & Casualty Insurance are a plus.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
