We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join us at Ashland Hills Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to check-out.

Position Information: Part-Time, 16.50-17.50 hourly rate.

Essential Functions:

Greet and check guests in/out efficiently and professionally
Process guest payments and obtain necessary identification
Communicate and fulfill special guest requests
Respond to guest inquiries promptly and positively
Manage and resolve guest complaints professionally and courteously
Answer phone calls promptly and route them appropriately
Promote hotel amenities, events, and special packages
Communicate effectively with other shifts
Complete daily checklist tasks
Handle cash transactions accurately
Post charges to guest accounts
Reconcile shift transactions and prepare cash drops
Drive company vehicles as needed
Manage guest mail, messages, and wake-up calls
Perform additional duties as assigned

Additional Responsibilities:

Maintain a clean and organized work area
Conduct yourself professionally at all times
Ensure a safe working environment
Foster good working relationships with all departments
Comply with all hotel policies and procedures

If you are a hospitality enthusiast with a passion for customer service and a desire to create memorable guest experiences, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Why work for us?

A Retirement plan through the company sponsored 401k plan which includes a company match
Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 16.5-17.5 Hourly Wage

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