Job description
Overview:
Yamaha Motor Distribution Latin America Inc – Miami, Florida
Job Type: Full-time
Pay range: $20.00 to $23.00 per hour
This position offers the opportunity to work in a dynamic customer-focused environment where you can utilize your communication skills and contribute to customer satisfaction.
We are seeking an Export Coordinator to join our team.
Responsible for providing the highest customer service by interacting with Latin America and Caribbean customers to respond to their inquiries and concerns, process their requests, and resolve their complaints.
The position requires understanding on export regulations, strong internal and external communication
Essential Job functions:
- Follow the ordering process from distributors: Releasing of orders, monitor pick/pack status at warehouse, shipment processing and delivery timeframe.
- Maintain a strong relationship with our customers in Latin America and Caribbean territories, provide documentation required, reception of customer request and inquiries and addressed to area in charge. Provide support, guidance and training based on their needs.
- Maintain strong relationship with our warehouse service provider to assure the on-time delivery of customer orders in compliance with customs and transportation regulations. Work with supervisor to identify cost reduction opportunities.
- Work with supervisor on the periodical revision-update of the customers database, Company - Account information, payment terms, Incoterms and shipping procedures, country import regulations and laws.
- Assist in preparation of weekly, monthly, quarterly, annual reports, KPI’s, and company projects.
- Reception of customer discrepancies and addressed to related parties for investigation and results.
Qualifications: Physical Requirements: The physical demands here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit for extended periods of time. Must have finger dexterity for typing/using the keyboard. Must be able to hear in order to receive telephone calls and voice mail messages.
