Overview

The Employee Relations Senior Manager will serve as the leader of the Employee Relations Investigation Team. This role will report to the Director, Employee Relations & Compliance. The Employee Relations Senior Manager will oversee the assignment, management, and direction of Employee Relations investigations for Chick-fil-A, Inc. They will also consult to Talent leaders in our Vertical Business Lines (VBLs) and International teams to ensure Chick-fil-A's Employee Relations Strategy is executed in all areas of the business to mitigate risk and protect the enterprise's culture. This role is responsible for directing the work of Employee Relations Consultants to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a civil work environment for Staff.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Direct the work of the Employee Relations team serving as an advisor on employee relations best practices and strategies across the enterprise including VBL and International teams.
• Partner with Talent leaders in our VBL and International teams to begin building a Employee Relations strategy and structure that will best support the functions.
• Work closely with HR business partners and/or Legal team on employee relations matters ensuring a thorough investigation plan, recommendations to resolve issues, and completion of appropriate documentation.
• Consult with Legal to ensure consistent interpretation and application of policy and practice related to employee relations cases.
• Evaluate and resolve employee relations or work-related concerns which may require meeting with People Leaders to determine appropriate action.
• Lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A's objectives and compliant with employment law.
• Proactive assessment of trends in employee relations matters with recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff.
• Consult, coach, and educate employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment.
• Create and maintain reports and systems that track employee relations cases and data.

Minimum Qualifications

• Bachelor's Degree in Business, HR, or Legal.
• A minimum of 7-9 years of relevant professional full-time experience is required to perform the role.
• Aptitude to work with several technology platforms.
• Knowledge and understanding of Microsoft's standard suite of work solutions - Word, Excel, PowerPoint, Outlook, etc.
• Excellent writing, documentation, and editing skills.
• Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the business.
• Strong working knowledge of employment laws and regulations at state and federal levels.
• Proficiency in collecting, analyzing, and interpreting complex data.
• Ability to work through complex talent matters bringing resolution in a calm and professional manner.
• Seen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving employee relations matters.
• Strong leadership skills to lead and manage others.
• Ability to thrive in a complex organization and work well in a fast-paced, team-oriented environment.
• Demonstrate sensitivity to geographical and cultural differences.

Preferred Qualifications

• Master's Degree, J.D., or Ph.D. in Business, HR, or Legal

• 10-12 years of relevant professional full-time experience
• PHR or SPHR preferred

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration