The Metropolitan Airports Commission (MAC) is hiring for Emergency Communications Specialists in our 24/7 Emergency Communications Center (ECC) located on the Minneapolis/St. Paul International Airport campus.  In this role you will coordinate the day-to-day operations of the MSP Emergency Communications Center, a primary 911 Public Safety Answering Point.  You will interact regularly with police, fire, emergency medical services (EMS), Transportation Security Administration (TSA), and other state and federal agencies. Using your multi-tasking skills and calm demeanor, you will determine priorities according to changing conditions and make critical decisions to ensure the safety of the tenants, passengers, police officers, firefighters, and other users of the Minneapolis/St. Paul International Airport community.  
                                                                                                                                                           
The Ideal Candidate has: a passion for helping people, hands on experience with public safety technologies, the ability to adapt to new technology, customer service experience, the ability to work both independently and as part of a team, and strong verbal and written communication skills.
                                                                                                                                                           

Hourly Rates
2025     $38.04 - $47.63/hr

Work Shifts
12-hour shifts - with every other weekend off
Hours are typically 6 a.m. - 6 p.m., 6 p.m. - 6 a.m., or 2 p.m.- 2 a.m.

Candidate Selection Process:

Online Assessments -For those candidates moving on in the process there will be the potential for two different screening processes.  Everyone will be notified as soon as possible by email if they will be participating in these tests.

1. CritiCall Testing:  CritiCall is an online dispatch testing program that evaluates your ability in different dispatch related areas such as decision making, multi-tasking, data entry, spelling, sentence clarity, listening skills, etc.

2. Select Advantage:  This is an online multiple-choice test.

Emergency Communications Center Operations

• Operate a complex multi-talkgroup public safety radio, and multi-line 911 emergency and administrative phone system.
• Ascertain, prioritize, and disseminate incident information using clear and effective communications. Dispatch police, fire and EMS for emergency and non-emergency calls for service. 
• Provide calming pre-arrival and post-dispatch instructions including medical lifesaving measures. 
• Manage resources and ensure responder safety using multiple resources to determine situational awareness of a scene.
• Record incident data using Computer Aided Dispatch software. Document information accurately. 
• Monitor public safety events via the airport closed circuit television (CCTV) camera system and provide responders with critical information in real time.
• Receive and issue requests for mutual aid from neighboring jurisdictions.
• Maintain a working knowledge of incident command, airport operations, radio interoperability and jurisdictional agreements.

• Operate the secured card access system. Monitor and control access to restricted areas of the airport and dispatch personnel when appropriate.
• Monitor and operate the airport's fire alarm system, record system impairments as necessary.

• Maintain certification for operation of the Criminal Justice Information System (CJIS) terminal in compliance with the National Crime Information Center (NCIC) standards.
• Initiate, receive, and evaluate large amounts of protected data from the Minnesota Criminal Justice Information System (CJIS) and other computerized links to state, federal, interstate, and local law enforcement systems.

• Update MAC staff during public safety incidents via the emergency notifications system.
• Notify the public and MAC tenants of emergent and non-emergent events via various notification methods, including public address system, digital signage and the Integrated Public Alert and Warning System (IPAWS). 

COMPETENCIES
Individual Contributor (IC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

• High school diploma or equivalent.
• Must have never committed, been involved in, or have been convicted of a felony or serious misdemeanor. 
• Working knowledge of Windows-based software and experience working with multiple various computerized electronic, telecommunications equipment. 
• Must be able to work a rotating schedule including days, nights, weekends and holidays to ensure 24/7 coverage. Subject to call back and shift extension to maintain minimum staffing 24/7.
• Ability and willingness to obtain and maintain certification in telecommunicator cardio-pulmonary resuscitation (TCPR) within in a given and reasonable time frame.  (If hired, we will assist you with obtaining this certification.)
• Experience effectively interacting with people of different social, economic, and ethnic backgrounds. 
• Must possess the skills necessary to communicate clearly, multi-task efficiently, and function effectively during stressful situations in a fast-paced, technology rich, public safety emergency communication center environment.
• Ability to think clearly, remain calm, provide stability, exercise tact and good judgment while communicating with a variety of people. 
• Excellent written, verbal, and interpersonal communications skills.
• Ability and willingness to establish and maintain cooperative and professional working relationships with co-workers, supervisors, representatives from other departments and other emergency services agencies. 
• Able to comfortably work in a law enforcement environment and maintain confidential information. 

• College degree in business administration, public administration, communications, criminal justice, computer science, or related field. 
• Experience in public safety dispatching (law enforcement, fire service, EMS).
• Previous work experience in a public safety environment.
• Training or certification in Public Safety Telecommunications.

• Sedentary work involves sitting for prolonged periods of time.
• Reaching:  extend hand(s) and arm(s) in any direction.
• Manual dexterity:  type on computer keyboard and mouse attachment for long periods of time; buttons, switches and dials.
• Repetitive motions:  substantial movements of the wrists and hands and/or fingers.
• Talking:  express or exchange ideas by means of the spoken word.  May convey detailed or important spoken instruction to other workers accurately, clearly, loudly, or quickly.  
• Hearing:  perceive the nature of sounds (two-way radios, telephone, ringers, bells and buzzers to alert alarm situations). Receive detailed information through oral communication and to make fine distinctions in sounds using a headset.
• Sight required:  With or without correction (visual display terminals and video monitors).   Surveillance by fixed and non-fixed focus cameras.  Differentiate colors in order to respond accurately to alarms and monitors.
• Lifting:  Stretch, reach or lift object or materials weighing up to 25 pounds.

All employees of the MAC must receive an Airport Identification Badge.  More information on this process can be found on the Badging Office site including what forms of identification must be provided as well as a list of disqualifying crimes.